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- Tasks: Lead and scale a dynamic call centre focused on booking appointments and generating leads.
- Company: Join a growing company that values innovation and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a hands-on management role.
- Other info: Perfect for those who thrive in a fast-paced, hands-on environment.
- Why this job: Shape the future of a call centre while making a real impact on performance and client success.
- Qualifications: Experience in managing call centres or lead generation teams is essential.
The predicted salary is between 35000 - 45000 £ per year.
We are working on behalf of our client who is currently recruiting for a call centre manager. This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. The successful candidate will take ownership of the call centre, including performance, recruitment, structure and supporting the onboarding and growth of new clients.
Key Responsibilities
- Manage day-to‑day running of the call centre
- Drive performance across lead generation and appointment setting
- Recruit, onboard, and train new staff
- Implement structure, processes, and accountability across the team
- Monitor call quality, dial activity, and individual performance
- Conduct 1-1s, coaching, and performance management
- Handle underperformance and disciplinary processes
- Support onboarding of new clients (solar, windows, etc.)
- Work with clients to build and manage their appointment diaries
- Ensure campaigns are set up correctly and performing
- Help expand postcode coverage and lead volume across campaign
- Maintain strong communication between call centre and clients
- Work with senior management to scale the operation
- Maintain standards in line with compliance and company expectations
Key Requirements
- Previous experience managing a call centre or sales/lead generation team
- Strong understanding of outbound lead generation environments
- Proven ability to improve team performance
- Experience recruiting and building teams
- Confident managing staff and addressing performance issues
- Able to manage both internal team performance and external client expectations
- Hands‑on management style
If you want a hands‑on role rather than something purely administrative, where you can take real ownership of performance, hiring, and growth, this is a fantastic opportunity to help shape and build the call centre as the business expands.
Call Centre Manager in Norfolk employer: ID Recruitment Ltd
Contact Detail:
ID Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Call Centre Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to call centre management. Think about how you’d handle performance issues or scale operations, and be ready to share your success stories. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. When you find a role that excites you, apply through our website to ensure your application gets the attention it deserves!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace Call Centre Manager in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Call Centre Manager. Highlight your experience in managing teams, improving performance, and any specific achievements in lead generation. We want to see how you can bring value to our call centre!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share your passion for team management and client relations, and don’t forget to mention how you can help us scale our operations.
Showcase Relevant Experience: When filling out your application, be sure to showcase your previous experience in call centres or sales environments. We’re looking for proven results, so include any metrics or successes that demonstrate your ability to drive performance and manage teams effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ID Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on key metrics related to call centre performance. Be ready to discuss how you've driven lead generation and appointment setting in previous roles. This shows you understand the business and can hit the ground running.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully managed teams in the past. Highlight your hands-on management style and how you've addressed performance issues. This will demonstrate your ability to lead and inspire a team effectively.
✨Understand Client Needs
Research the types of clients the company works with, like solar or windows. Be prepared to discuss how you would support onboarding new clients and manage their appointment diaries. This shows you're proactive and client-focused.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals for the call centre and how they measure success. This not only shows your interest but also helps you gauge if the role aligns with your career aspirations.