At a Glance
- Tasks: Lead service improvement initiatives and enhance operational excellence in a fast-paced environment.
- Company: Join iD Mobile, a dynamic brand backed by Currys plc, a leader in tech retail.
- Benefits: Enjoy performance bonuses, product discounts, wellbeing initiatives, and hybrid working options.
- Other info: Be part of a diverse team committed to sustainability and innovation.
- Why this job: Make a real impact on service quality and efficiency while shaping your career.
- Qualifications: Experience in service delivery and improvement within telecoms or technology environments.
The predicted salary is between 45000 - 55000 £ per year.
Currys London Campus at Waterloo / Hybrid Working
6 months Fixed Term Contract or Secondment
Full Time Grade 4
At iD Mobile, one of the UK’s leading mobile virtual network operators, we’re passionate about delivering great value, innovative mobile solutions, and exceptional customer experiences to over 1.5 million customers. Since launching in 2015, we’ve grown rapidly through our range of feature-packed plans and latest smartphone offerings. As a dynamic and ambitious business backed by Currys plc, Europe’s leading electrical and mobile retailer, we combine the energy and innovation of a fast-growing brand with the stability and support of a well-established organisation, making iD Mobile an exciting place to build your career.
As Service Improvement Manager, you’ll play a key role in driving operational excellence across iD Mobile’s technology, supplier and business service landscape. Working within a fast-paced MVNO environment, you’ll identify and deliver improvements that enhance service quality, increase efficiency and reduce operational costs. Combining strong service management expertise with a commercial and analytical mindset, you’ll lead initiatives that optimise supplier performance, streamline processes and unlock automation opportunities across both technology platforms and business operations. This 6-month fixed-term opportunity offers the chance to make an immediate and measurable impact on the performance and future success of iD Mobile.
Role overview:
- Leading supplier service improvement initiatives, driving performance enhancements through structured improvement plans, root cause analysis and measurable outcomes.
- Driving end-to-end process improvement across operational and service delivery functions, identifying efficiencies, reducing failure points and embedding best-practice processes to enhance service quality and cost performance.
- Identifying and delivering automation opportunities across technology and business operations, improving efficiency, reducing risk and enhancing service performance through innovative tools and processes.
- Leading service assurance and performance improvement, using data-driven insights and cross-functional collaboration to enhance service quality, availability and operational delivery.
You will need:
- Significant experience in Service Delivery, Service Assurance or Service Improvement within Telecoms or Technology environments, with strong knowledge of MVNO operations, supplier management and ITIL service management principles.
- Strong track record of driving supplier performance improvements through strong governance, stakeholder management and continuous improvement programmes.
- Proven experience leading end-to-end process reviews and delivering optimisation initiatives that improve efficiency, service quality and operational performance.
- Experience identifying and delivering automation opportunities within operational or IT environments, with knowledge of modern automation, workflow and process optimisation tools.
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus.
- Product discounts on the latest tech.
- A range of wellbeing initiatives.
- Hybrid working; our primary Currys Campus is at Waterloo (WeWork) with an expectation to meet in person 2-4 times per month.
Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email and we'll do our best to help.
Service Improvement Manager in London employer: ID Mobile Limited
At iD Mobile, we pride ourselves on being a dynamic and innovative employer that values our employees' contributions and growth. Located at the vibrant Currys London Campus in Waterloo, we offer a hybrid working model, competitive benefits including performance-related bonuses and product discounts, and a strong commitment to employee development through ongoing training and opportunities for career advancement. Join us to be part of a forward-thinking team where your ideas can make a real impact on our service quality and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Improvement Manager at ID Mobile Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like ID Mobile Limited or be willing to refer you for that Service Improvement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from ID Mobile Limited who’s on the lookout for their next Service Improvement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Improvement Manager role at ID Mobile Limited!
We think you need these skills to ace Service Improvement Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at ID Mobile Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at ID Mobile Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at ID Mobile Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
