At a Glance
- Tasks: Manage complex healthcare packages and ensure safe, person-centred care delivery.
- Company: Join an award-winning global healthcare solutions provider making a real difference.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and team collaboration.
- Why this job: Be the vital link in healthcare, supporting clients and families every day.
- Qualifications: Experience in coordinating healthcare packages and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
- Senior Care Coordinator - Complex Healthcare
Location: Milton Keynes - Salary: £35,000 – £40,000
Reports to: Operations Manager
About Us
An award-winning, multi-discipline global healthcare solutions provider, ID Medical is dedicated to connecting and supporting the Healthcare Professionals and Organisations who take care of our health every day.
We have access to the widest range of roles across the UK, with dedicated, Specialist Recruitment Advisors helping Doctors, Nurses and Allied Healthcare Professionals find their ideal roles.
For Healthcare Organisations, we help to bridge the gap between supply and demand, with a range of services to help deliver agile, cost effective and sustainable Workforce Solutions to improve patient care and outcomes.
Over 95% of NHS trusts rely on ID Medical for healthcare workforce solutions.
About the Role
We are seeking an experienced Senior Care Coordinator, responsible for the day-to-day operational management of a defined portfolio of complex healthcare packages.
Reporting to the Operations Manager, the postholder has delegated responsibility for ensuring safe, effective, person-centred and operationally efficient service delivery.
The role acts as the primary operational link between clients, families, commissioners, clinical teams, recruitment and the wider organisation, while providing day-to-day leadership to the care teams supporting allocated services.
Key Responsibilities
- Manage complex healthcare packages, ensuring safe, compliant and person-centred care in line with contractual and regulatory requirements.
- Triage operational enquiries, incidents and escalations; monitor risks and implement contingency arrangements to maintain continuity of care.
- Act as the primary contact for clients, families and representatives, building trusted relationships and coordinating communication across teams.
- Coordinate package mobilisation and ongoing changes, ensuring workforce and service readiness.
- Lead rota management and workforce planning, coordinating cover, forecasting staffing needs and escalating workforce risks.
- Work with the Clinical Team to support safe delivery of delegated healthcare tasks in line with care plans, risk assessments and clinical guidance.
- Monitor package performance against KPIs and service standards, taking corrective action and escalating risks to performance or viability.
- Ensure efficient delivery of commissioned hours through effective workforce deployment, minimising agency use, overtime and unnecessary costs.
- Maintain accurate client, workforce and operational records, ensuring incidents, complaints and safeguarding concerns are promptly documented.
- Ensure service delivery complies with SD-007, CQC regulations and organisational policies, supporting audits and implementing agreed actions under SD-009.
- Respond promptly to incidents, service disruption and safeguarding concerns, taking appropriate action and working with partner agencies.
- Fulfil Duty of Candour requirements, supporting investigations, implementing learning and maintaining business continuity.
- Apply the Mental Capacity Act 2005 to support informed decision-making and least restrictive care, escalating concerns around capacity, Do LS/LPS and restrictive practice.
- Build effective relationships with commissioners, case managers, MDTs and partner agencies, contributing to governance, service improvement and shared learning.
- Outcomes & Performance Measures
- Safe, compliant and person-centred delivery maintained across the allocated portfolio.
- Commissioned hours, rota coverage and continuity standards achieved, with workforce risks escalated promptly.
- New packages mobilised with confirmed workforce, operational and service readiness.
- Operational incidents, complaints and safeguarding concerns recorded, managed and escalated within required timescales.
- Package KPIs, service standards and agreed corrective actions delivered.
- Accurate and timely client, workforce and operational records maintained in relevant systems.
- Avoidable agency use, overtime and operational costs actively controlled through effective workforce deployment.
- People-management standards met, including objective setting, attendance management, performance management and accurate HR-system records.
- Background and Qualifications
Required
- Experience coordinating or managing regulated health or social packages of care, ideally complex healthcare packages delivered in the community.
- Experience of rota management, workforce planning and maintaining continuity of care.
- Experience as a Senior Care Coordinator or in a comparable role, coordinating field-based care teams and ready to take broader responsibility for service delivery.
- Working knowledge of safeguarding, incident management, the Mental Capacity Act 2005 and person-centred care.
- Strong communication, stakeholder-management, organisation and problem-solving skills.
- Ability to maintain accurate records, use care-management and HR systems, manage competing priorities and escalate risk appropriately.
Desired
- Relevant health, social care or management qualification.
- Knowledge of CQC requirements, Duty of Candour and community complex-care governance.
- Experience of package mobilisation, audit activity and continuous service improvement.
Apply Today!
ID Medical is an equal opportunities employer.
Senior Care Coordinator - Complex Healthcare in Milton Keynes employer: ID Medical
ID Medical is an exceptional employer for those seeking a fulfilling career in healthcare recruitment, particularly in the field of gastroenterology. With a strong commitment to employee development and a supportive work culture, we offer flexible contract options and the opportunity to work alongside dedicated professionals in a global setting. Our focus on connecting doctors with meaningful roles ensures that you will be part of a team making a real difference in the healthcare landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Care Coordinator - Complex Healthcare in Milton Keynes
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like ID Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at ID Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like ID Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Care Coordinator - Complex Healthcare in Milton Keynes
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at ID Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at ID Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to ID Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at ID Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at ID Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research ID Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
