At a Glance
- Tasks: Build strong relationships with NHS Trusts and deliver tailored staffing solutions.
- Company: Join ID Medical, a leader in healthcare workforce solutions.
- Benefits: Full-time role with ongoing training and career development opportunities.
- Other info: Be part of a motivated team dedicated to improving patient outcomes.
- Why this job: Make a real impact in healthcare while growing your professional skills.
- Qualifications: Experience in client-facing roles and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Milton Keynes (with travel to client sites as required)
Contract Type: Full Time, Permanent
Department: Managed Services
Reports to: Head of Managed Services
About ID Medical
At ID Medical, our mission is simple: to connect and support the people and organisations who take care of our health every day. Our vision is to improve patient outcomes by supporting healthcare worldwide, and we do so by living our values – We Deliver, We Support, We Motivate, We Innovate.
As a trusted partner to the NHS and private healthcare sector, we are passionate about delivering high-quality, cost-effective workforce solutions that improve service delivery and patient care.
The Opportunity
We are looking for a client-focused and strategic Client Relationship Manager to join our dynamic Managed Services team. In this key role, you’ll be the primary liaison for NHS Trusts and healthcare organisations, building trusted relationships, delivering tailored staffing solutions, and helping clients meet both clinical and financial goals. This is an exciting opportunity to play a pivotal part in the growth and success of our client partnerships by ensuring service excellence, retention, and performance against key SLAs and KPIs.
Key Responsibilities
- Client Engagement & Relationship Building
- Act as the dedicated point of contact for NHS Trusts and healthcare clients.
- Build strong, long-term relationships through regular communication and on-site meetings.
- Lead client service reviews and identify opportunities for service improvement.
- Service Delivery & Strategic Support
- Collaborate with internal teams to ensure timely and accurate fulfilment of staffing requirements.
- Understand each client’s operational challenges and develop bespoke solutions.
- Support implementation of cost-saving strategies across healthcare services.
- Account Growth & Retention
- Contribute to strategic account plans alongside the Head of Managed Services.
- Track client performance metrics and ensure consistent delivery against KPIs.
- Offer workforce planning insights and process improvement recommendations.
- Operational Excellence
- Maintain accurate CRM records of client communication and activities.
- Resolve client issues promptly and professionally.
- Collaborate cross-functionally with other departments on ad hoc projects.
Key Performance Indicators
- Frequency of client visits and relationship reviews
- Delivery against cost-saving targets for NHS Trusts
- Achievement of fill rate and service level targets
- Positive client feedback and retention metrics
- Contribution to account growth and strategic planning
About You
- Experience in client-facing roles, ideally within healthcare or staffing services
- Excellent communication and relationship management skills
- GCSEs in English and Maths
- Proficiency in written and spoken English
- Knowledge of NHS organisational structures and procurement processes
- Background in high-volume service sales
Learning & Development
We are committed to your personal and professional growth. You'll receive a full induction and ongoing training to keep your skills current with market and client needs.
Why ID Medical?
Working at ID Medical means being part of a motivated, innovative and supportive team that’s dedicated to making a difference. We believe in continuous improvement and collaboration, and we recognise and reward commitment, results, and new ideas.
If you’re a confident communicator, client-focused, and ready to make a real impact in healthcare, we’d love to hear from you. Apply today and be part of something bigger.
ID Medical is an equal opportunities employer.
Client Relationship Manager employer: ID Medical
ID Medical is an exceptional employer that fosters a motivated and innovative work culture, dedicated to making a meaningful impact in healthcare. With a strong commitment to employee growth through comprehensive training and development opportunities, team members are empowered to excel in their roles while contributing to the success of NHS Trusts and healthcare organisations. Located in Milton Keynes, employees benefit from a collaborative environment that values commitment, results, and fresh ideas, making it an ideal place for those looking to thrive in a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Client Relationship Manager role!
✨Tip Number 2
Prepare for those interviews! Research ID Medical thoroughly and understand their mission and values. Think about how your experience aligns with their goals, especially in client engagement and service delivery. Practise common interview questions and have your own ready to show your interest.
✨Tip Number 3
Showcase your skills! Bring along examples of your past successes in client relationship management. Whether it’s improving client satisfaction or achieving KPIs, having concrete evidence of your achievements can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team at ID Medical.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client-facing roles, especially within healthcare or staffing services, to show us you’re the right fit!
Showcase Your Communication Skills:Since this role is all about building relationships, let your communication skills shine through in your application. Use clear, concise language and make sure to convey your enthusiasm for connecting with clients.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles, particularly in a client-focused environment. This will show us you can handle the operational challenges our clients face.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at ID Medical
✨Know Your Clients
Before the interview, research ID Medical and its client base, especially NHS Trusts. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and deliver tailored solutions.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past, resolved issues, or facilitated service improvements. This will highlight your ability to engage and support clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think of specific situations where you've successfully managed client relationships or improved service delivery, and be ready to discuss these in detail.
✨Demonstrate Your Knowledge of the Healthcare Sector
Familiarise yourself with NHS organisational structures and procurement processes. Being able to speak knowledgeably about the healthcare landscape will show your commitment and readiness to contribute to ID Medical's mission.
