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- Tasks: Build strong relationships with NHS Trusts and healthcare clients while delivering tailored staffing solutions.
- Company: ID Medical connects and supports healthcare professionals to improve patient outcomes worldwide.
- Benefits: Enjoy a supportive team culture, ongoing training, and opportunities for personal and professional growth.
- Why this job: Make a real impact in healthcare while working in a motivated and innovative environment.
- Qualifications: Experience in client-facing roles, excellent communication skills, and GCSEs in English and Maths required.
- Other info: This is a full-time, permanent role based in Milton Keynes with travel to client sites.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Client Relationship Manager role at ID Medical4 days ago Be among the first 25 applicantsJoin to apply for the Client Relationship Manager role at ID MedicalThis range is provided by ID Medical. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range Client Relationship Manager – Managed ServicesLocation: Milton Keynes (with travel to client sites as required)Contract Type: Full Time, PermanentDepartment: Managed ServicesReports to: Head of Managed ServicesAbout ID MedicalAt ID Medical, our mission is simple: to connect and support the people and organisations who take care of our health every day. Our vision is to improve patient outcomes by supporting healthcare worldwide, and we do so by living our values – We Deliver, We Support, We Motivate, We Innovate .As a trusted partner to the NHS and private healthcare sector, we are passionate about delivering high-quality, cost-effective workforce solutions that improve service delivery and patient care.The OpportunityWe are looking for a client-focused and strategic Client Relationship Manager to join our dynamic Managed Services team. In this key role, you\’ll be the primary liaison for NHS Trusts and healthcare organisations, building trusted relationships, delivering tailored staffing solutions, and helping clients meet both clinical and financial goals.This is an exciting opportunity to play a pivotal part in the growth and success of our client partnerships by ensuring service excellence, retention, and performance against key SLAs and KPIs.Key ResponsibilitiesClient Engagement & Relationship BuildingAct as the dedicated point of contact for NHS Trusts and healthcare clients.Build strong, long-term relationships through regular communication and on-site meetings.Lead client service reviews and identify opportunities for service improvement.Service Delivery & Strategic SupportCollaborate with internal teams to ensure timely and accurate fulfilment of staffing requirements.Understand each client\’s operational challenges and develop bespoke solutions.Support implementation of cost-saving strategies across healthcare services.Account Growth & RetentionContribute to strategic account plans alongside the Head of Managed Services.Track client performance metrics and ensure consistent delivery against KPIs.Offer workforce planning insights and process improvement recommendations.Operational ExcellenceMaintain accurate CRM records of client communication and activities.Resolve client issues promptly and professionally.Collaborate cross-functionally with other departments on ad hoc projects.Key Performance IndicatorsFrequency of client visits and relationship reviewsDelivery against cost-saving targets for NHS TrustsAchievement of fill rate and service level targetsPositive client feedback and retention metricsContribution to account growth and strategic planningAbout YouExperience in client-facing roles, ideally within healthcare or staffing servicesExcellent communication and relationship management skillsGCSEs in English and MathsProficiency in written and spoken EnglishKnowledge of NHS organisational structures and procurement processesBackground in high-volume service salesLearning & DevelopmentWe are committed to your personal and professional growth. You\’ll receive a full induction and ongoing training to keep your skills current with market and client needs.Why ID Medical?Working at ID Medical means being part of a motivated, innovative and supportive team that\’s dedicated to making a difference. We believe in continuous improvement and collaboration, and we recognise and reward commitment, results, and new ideas.If you\’re a confident communicator, client-focused, and ready to make a real impact in healthcare, we\’d love to hear from you.Apply today and be part of something bigger.ID Medical is an equal opportunities employerSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Business DevelopmentIndustries Staffing and Recruiting, Hospitals and Health Care, and Public HealthReferrals increase your chances of interviewing at ID Medical by 2xGet notified about new Relationship Manager jobs in Milton Keynes, England, United Kingdom .Milton Keynes, England, United Kingdom 1 month agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 5 days agoMilton Keynes, England, United Kingdom 1 week agoArea Wealth Director – Northampton & Milton Keynes Area Milton Keynes, England, United Kingdom 4 days agoBusiness Development Manager UK – KIDDE EXCELLENCE Portfolio Milton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 month agoNational Sales Business Development Manager Milton Keynes, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 month agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 1 day agoMilton Keynes, England, United Kingdom 4 weeks agoMilton Keynes, England, United Kingdom 2 months agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 3 weeks agoMilton Keynes, England, United Kingdom 1 month agoBusiness Development Manager Branded SaaS Solutions Bletchley, England, United Kingdom 2 weeks agoBusiness Development Manager Plant and Site Equipment Hire Milton Keynes, England, United Kingdom 3 weeks agoMilton Keynes, England, United Kingdom 3 days agoMilton Keynes, England, United Kingdom 18 hours agoMilton Keynes, England, United Kingdom 2 weeks agoBusiness Development Manager – Enterprise Milton Keynes, England, United Kingdom 4 days agoMilton Keynes, England, United Kingdom 1 week agoMilton Keynes, England, United Kingdom 16 hours agoMilton Keynes, England, United Kingdom 1 week agoNew Home Business Development/Sales Manager Milton Keynes, England, United Kingdom 1 week agoAccount Executive-Mid-Market (New Business) Milton Keynes, England, United Kingdom 2 weeks agoMilton Keynes, England, United Kingdom 3 weeks agoWe\’re unlocking community knowledge in a new way. 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Client Relationship Manager employer: ID Medical
Contact Detail:
ID Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Familiarise yourself with the NHS organisational structures and procurement processes. Understanding how these systems work will help you communicate effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network within the healthcare sector, especially with professionals who have experience in client relationship management. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built and maintained client relationships in the past. Highlighting your achievements in similar roles will showcase your ability to meet the expectations outlined in the job description.
✨Tip Number 4
Research ID Medical's mission and values thoroughly. Tailoring your conversation to align with their goals of improving patient outcomes and delivering high-quality service will demonstrate your genuine interest in the company and its objectives.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles, particularly within healthcare or staffing services. Emphasise your communication and relationship management skills, as these are crucial for the Client Relationship Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving patient outcomes and how your background aligns with ID Medical's mission. Mention specific examples of how you've built strong client relationships and delivered tailored solutions in previous roles.
Highlight Relevant Skills: Clearly outline your understanding of NHS organisational structures and procurement processes. Include any experience you have with performance metrics, service delivery, and strategic account planning to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for a Client Relationship Manager.
How to prepare for a job interview at ID Medical
✨Understand the Healthcare Landscape
Familiarise yourself with the NHS organisational structures and procurement processes. This knowledge will help you demonstrate your understanding of the industry and how you can effectively support clients in navigating their challenges.
✨Showcase Your Communication Skills
As a Client Relationship Manager, excellent communication is key. Prepare to discuss examples of how you've built strong relationships in previous roles, and be ready to demonstrate your ability to engage with clients confidently and professionally.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Think of specific situations where you've successfully resolved conflicts or improved service delivery, and be ready to share these experiences.
✨Highlight Your Strategic Thinking
Discuss your experience in developing account plans and tracking performance metrics. Be prepared to explain how you've contributed to account growth and retention in past roles, showcasing your strategic approach to client management.
