At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware/software issues in a fast-paced environment.
- Company: Join ID Logistics, a global leader in innovative logistics solutions.
- Benefits: Full-time role with career growth opportunities and a dynamic work culture.
- Other info: Work in a collaborative team and contribute to exciting projects in a growing company.
- Why this job: Be the tech hero who keeps our operations running smoothly and supports your colleagues.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 35000 - 43607 £ per year.
This Full time on site position offers great opportunities for career growth.
Join ID Logistics as our next IT Support Assistant and help power the technology behind our fast‑growing, innovative logistics operations.
About
You: We are looking for someone with solid technical know‑how, great problem-solving skills, and a real enthusiasm for helping people.
As our IT Support Assistant, you will be the go‑to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team.
Key Responsibilities
- Provide first‑line support for hardware, software, and network issues, ensuring fast and effective resolutions.
- Log, track, and manage incidents through the ticketing system, escalating when needed.
- Support the setup, installation, and maintenance of IT equipment and systems.
- Troubleshoot issues across operating systems, applications, networks, and hardware.
- Assist with onboarding new employees, setting up devices, accounts, and access.
- Support system updates, patches, and routine maintenance.
- Keep technical documentation, procedures, and troubleshooting records up to date.
- Maintain accurate hardware and software inventory records.
- Support IT security processes, including account management and MFA.
- Collaborate with the wider IT team on projects and long‑term improvements.
- Deliver excellent customer service with a friendly, professional, and proactive approach.
Skills and Experience
- Previous experience in an IT support role, ideally within a warehouse, logistics, or fast‑paced operational environment.
- Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
- Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
- Ability to diagnose and resolve first‑line issues quickly to minimise operational downtime.
- Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
- Strong communication skills, able to support both technical and non‑technical colleagues in a clear, patient way.
- Excellent organisational and time‑management skills, with the ability to prioritise tasks based on operational impact.
- High attention to detail when logging incidents, updating records, and completing documentation.
- Familiarity with IT ticketing systems and following escalation procedures.
- Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
- A proactive, customer‑focused attitude, with a commitment to supporting smooth warehouse operations.
About Us
ID Logistics is an international contract logistics group with a presence in 20 countries, representing more than 8.0 million square meters of warehousing facilities in Europe, America, Asia, and Africa, with over 42,000 employees.
With a client portfolio balanced between retail, industry, detail picking, healthcare and e‑commerce sectors, ID Logistics is characterised by offers involving a high level of technology.
We have been growing for 25 years, with an ethos of everyone being united and where innovation is constant.
We have a demanding job to do, and we must move fast while being rigorous and precise.
We launched our first UK branch in June 2023, our 2nd in August 2025, our 3rd in May 2026 and we are now onto site number 4!
Operational excellence is one of the founding values of ID Logistics and each employee contributes to it: all your ideas, we will listen to them, and all your past experiences will enrich us.
So come develop your IDeas on the job in our new site in Rugby!
This is a full‑time, on‑site role, in our new site Rugby.
Please note we may review and progress applications ahead of the closing date.
- We are not looking for agency support currently
- #J-18808-Ljbffr
IT Support Assistant at ID Logistics in Rugby employer: ID Logistics
ID Logistics is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and employee growth are at the forefront. Based in Northampton, we offer competitive benefits and opportunities for professional development, ensuring our team members thrive in their roles while contributing to the success of our logistics operations. Join us to be part of a forward-thinking company that values your expertise and encourages meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant at ID Logistics in Rugby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ID Logistics values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ID Logistics might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ID Logistics!
✨Direct Apply to ID Logistics
Let's not forget to apply directly through the ID Logistics website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Assistant at ID Logistics in Rugby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ID Logistics.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ID Logistics. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ID Logistics
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
