At a Glance
- Tasks: Provide first-line IT support and resolve hardware/software issues for a dynamic logistics team.
- Company: Join ID Logistics, a fast-growing company revolutionising the logistics industry.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Other info: Work on-site in Rugby and enjoy a collaborative team atmosphere.
- Why this job: Be the tech hero who keeps our operations running smoothly and supports your colleagues.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Join ID Logistics and help power the technology behind our fast‑growing, innovative logistics operations.
About You
We are looking for someone with solid technical know‑how, great problem‑solving skills, and a real enthusiasm for helping people. As our IT Support Assistant, you will be the go‑to person for resolving hardware and software issues, supporting colleagues across the business, and keeping our technology running smoothly alongside your IT Manager and team.
Key Responsibilities
- Provide first‑line support for hardware, software, and network issues, ensuring fast and effective resolutions.
- Log, track, and manage incidents through the ticketing system, escalating when needed.
- Support the setup, installation, and maintenance of IT equipment and systems.
- Troubleshoot issues across operating systems, applications, networks, and hardware.
- Assist with onboarding new employees, setting up devices, accounts, and access.
- Support system updates, patches, and routine maintenance.
- Keep technical documentation, procedures, and troubleshooting records up to date.
- Maintain accurate hardware and software inventory records.
- Support IT security processes, including account management and MFA.
- Collaborate with the wider IT team on projects and long‑term improvements.
- Deliver excellent customer service with a friendly, professional, and proactive approach.
Skills and Experience
- Previous experience in an IT support role, ideally within a warehouse, logistics, or fast‑paced operational environment.
- Strong understanding of basic IT troubleshooting, including hardware, software, networks, and peripheral devices.
- Experience supporting warehouse technologies such as handheld scanners, label printers, RF devices, and Warehouse Management Systems (WMS).
- Ability to diagnose and resolve first‑line issues quickly to minimise operational downtime.
- Good knowledge of Microsoft Office, Windows operating systems, and common business applications.
- Strong communication skills, able to support both technical and non‑technical colleagues in a clear, patient way.
- Excellent organisational and time‑management skills, with the ability to prioritise tasks based on operational impact.
- High attention to detail when logging incidents, updating records, and completing documentation.
- Familiarity with IT ticketing systems and following escalation procedures.
- Ability to work independently, use initiative, and remain calm when responding to urgent operational issues.
- A proactive, customer‑focused attitude, with a commitment to supporting smooth warehouse operations.
Location and Employment
This is a full‑time, on‑site role in our new site in Rugby.
IT Support Assistant in Rugby employer: ID Logistics
At ID Logistics, we pride ourselves on being an excellent employer, offering a dynamic work environment where innovation meets collaboration. As an IT Support Assistant in our new Rugby site, you'll enjoy a supportive culture that values your contributions, alongside opportunities for professional growth and development within the logistics sector. With a focus on employee well-being and a commitment to providing top-notch support, we ensure that you have the resources and training needed to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Assistant in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific hardware or software issues and be ready to explain your thought process. This shows your problem-solving skills in action!
✨Tip Number 3
Show off your enthusiasm! When you get the chance to chat with potential employers, let your passion for IT support shine through. Share examples of how you've helped others and resolved issues—this will make you memorable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ID Logistics.
We think you need these skills to ace IT Support Assistant in Rugby
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical know-how in your application. We want to see your experience with hardware, software, and network troubleshooting, so don’t hold back on those details!
Be Personable:Since you'll be helping colleagues across the business, it’s important to showcase your customer service skills. Use friendly language and examples that demonstrate your enthusiasm for helping others.
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. Mention specific experiences that relate to the responsibilities listed, like supporting warehouse technologies or managing incidents.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at ID Logistics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware and software issues, especially those relevant to logistics operations. Being able to discuss specific troubleshooting scenarios will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about times when you had to diagnose a problem quickly or help a colleague with a tech challenge. This will demonstrate your ability to think on your feet and provide excellent support.
✨Emphasise Your Customer Service Approach
Since this role involves helping colleagues, highlight your customer service skills. Share experiences where you’ve gone above and beyond to assist someone, showing that you have a friendly and proactive attitude towards supporting others.
✨Familiarise Yourself with Ticketing Systems
If you have experience with IT ticketing systems, be ready to discuss it. If not, do a bit of research on how they work and why they're important for tracking incidents. Showing that you understand the process will give you an edge in the interview.
