IT Support Assistant in Otley

We are looking for a proactive and versatile IT Assistant to support the IT Manager in maintaining and developing IT operations at our site. This role involves a wide range of responsibilities, from providing technical support and maintaining equipment to supporting users across both office and warehouse environments. A key part of the role includes supporting and troubleshooting third-party hardware used in warehouse operations, such as handheld scanners, mobile devices and label printers. The successful candidate will become a visible and trusted IT presence on site, helping to ensure systems, devices and equipment remain reliable, organised and fit for purpose. Flexibility, a hands-on approach and a willingness to get involved wherever required are essential. No two days will look the same, and you'll play an important part in supporting the site's day-to-day operations. Whilst there will be busy periods supporting users and resolving technical issues, there will also be quieter periods where we'd expect the successful candidate to proactively identify improvements, carry out preventative maintenance, update documentation, check equipment and help ensure site technology remains in excellent condition.

Key Responsibilities

• Support the IT Manager with a wide range of IT and operational tasks as required.
• Provide friendly and effective technical support for hardware, software, networks and devices.
• Set up, configure and maintain computers, printers and related equipment.
• Assist with updates, routine checks and general system maintenance.
• Help monitor and support network connectivity to ensure reliable access for all users.
• Manage user accounts and access rights, including onboarding and offboarding activities.
• Provide support and troubleshooting for third-party warehouse hardware, including handheld scanners, mobile devices and label printers.
• Maintain accurate records, asset inventories and technical documentation.
• Coordinate with senior IT staff or external suppliers where required.
• Support continuous improvement initiatives and identify opportunities to improve systems and processes.
• Assist with practical tasks around the site to support day-to-day operations.

Key Requirements

• Previous experience in an IT support or technical support role involving hands-on, face-to-face user support.
• Comfortable working with Windows and Ubuntu/Linux environments.
• Solid understanding of networking concepts and equipment.
• Familiarity with Microsoft 365 and common workplace applications.
• Familiarity with Microsoft Intune, Azure and Active Directory.
• Strong troubleshooting abilities and a practical, can-do mindset.
• Clear communication skills and a helpful attitude toward colleagues and users.
• Ability to manage multiple tasks, adapt to changing priorities and work independently.
• A proactive approach with the confidence to take ownership, manage workload effectively and identify opportunities for improvement.
• Flexibility towards working hours as required.
• Experience supporting warehouse, logistics or manufacturing environments.
• Experience supporting handheld scanners, mobile devices or label printers.
• Experience maintaining IT asset inventories and documentation.
• Familiarity with Microsoft 365 administration.
• Experience using IT service management and ticketing platforms such as ServiceNow.
• Knowledge of Zebra devices or warehouse technology.

Personal Attributes

• Enjoys helping people and solving problems.
• Takes pride in maintaining a reliable and organised IT environment.
• Comfortable working in both office and warehouse environments.
• Proactive and self-motivated.
• Naturally looks for ways to improve systems, processes and equipment.
• Works independently, takes ownership of tasks and sees them through to completion.
• Makes productive use of quieter periods by carrying out preventative maintenance, improving documentation, reviewing equipment and identifying opportunities for improvement.
• Enjoys being a visible and trusted IT presence on site.

Why Join Us?

• Join a growing global logistics business.
• Work in a modern, technology-driven environment.
• Become a key IT presence within a busy operational site.
• Gain exposure to a wide range of technologies and systems.
• Work closely with experienced IT professionals.
• Have genuine ownership and responsibility within your role.
• Play an important part in supporting the success of the operation.

If you're someone who takes pride in your work, enjoys helping others, and is always looking for ways to improve the environment around you, we'd love to hear from you.