Product Manager - Microsoft Dynamics 365

Up to 12 months Fixed Term Contract

Full time / Part time

Salary: £57,815pa - £65,021pa, with potential for further progression to £73,211pa with our pay progression scheme.

Location: Hybrid

Contracted to our Wilmslow, London, Edinburgh, Cardiff or Belfast office, we will be relocating to Manchester city centre from 28 September 2026. Through hybrid working we offer flexible home and office-based working opportunities and there will be times when you will be expected to attend the office to collaborate with colleagues or travel due to business need.

Why work for the ICO?

• Pay progression scheme.
• Hybrid and flexible working options.
• 25 days paid holiday per year, plus privilege and public holidays.
• Flexi leave (up to 26 additional days leave per year).
• Pension
• Online discount scheme to save money at major supermarkets, retailers, gyms, restaurants, insurance providers and many more.
• Health Cash Plan.
• Fantastic development opportunities to learn and progress.

Job summary

An exciting opportunity for an experienced Product Manager to join our DDaT function has arisen. You will be responsible for leading the development of our Microsoft Dynamics 365 platform, shaping how we deliver scalable digital services. You will have proven experience delivering end-to-end Dynamics 365 implementations as well as configuration expertise. You’ll work closely with the wider DDaT team, setting the product direction alongside a senior implementation partner, and using your delivery background to assess and refine solutions, challenging recommendations before they reach the backlog. You’ll have expertise across the Dynamics 365 ecosystem, understanding the capabilities and limits of Dataverse, Power Automate, and Copilot. Working within multidisciplinary teams, you’ll own the product roadmap, translating user needs and business priorities into impactful solutions. You’ll collaborate with stakeholders at all levels, influencing decisions and championing best practice to deliver modern and accessible services.

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. In a data-driven world, we provide advice, guidance, and support to organisations enabling compliance with their obligations, as well as protecting individuals and their personal data. As an employer, we are passionate about making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

Job description

• The role contributes early in the lifecycle of a new Product as a key influencer and decision maker.
• The role requires developing knowledge of user needs and business goals to frame problems and set priorities for delivery teams.
• The role is responsible for solution architecture design relating to their product(s), working to the ICO’s architectural principles and in conjunction with the DDaT architecture directorate.
• The role collaborates and consults with stakeholders to ensure Product decisions are aligned with both the Product and DDaT’s strategies.
• The role manages the Product roadmap and is responsible for effective management of the Product backlog and the means to deliver it.
• Where applicable, the role manages 3rd party support or development partners.
• The role guides the organisation to make appropriate Product decisions by recommending reuse, sustainability and scalability, to achieve value for money and reduce risk.

Key responsibilities:

• Manages the operational process of running a product.
• Uses a range of Product management principles and approaches to capture user needs and translate them into deliverables, working with a range of specialists in multidisciplinary teams.
• Defines the minimum viable product (MVP) and writes user stories and acceptance criteria based on user needs and how they translate into deliverables.
• Works with given constraints (such as technology, policy, regulatory, financial and legal constraints) and ensures compliance with constraints by adapting the Product where needed.
• Ensures conformity to best practice and standards including Technology code of practice and the GDS design standards.
• Understands the ICO’s users and/or customers, identify who and what their needs are and translate user stories by proposing design approaches, to meet the needs of the Product.
• Ensures accessibility guidelines, standards, laws and regulations are actively explored and adhered to, to ensure new or existing Products can be used by everyone.
• Accountable for one or more products and their associated sub parts to be agreed by management.

Person specification

Essential criteria assessed at application stage:

• Experience of working with delivery teams to help develop new Products from inception including an end to end Dynamics 365 implementation.
• Experience of understanding business strategy and translating that into capability and technology strategy at the Product level.
• Experience managing the relationship with 3rd party support or development partners.

Essential criteria assessed during interview:

• Experience of working with delivery teams to help develop new Products from inception, including an end to end Dynamics 365 implementation.
• Experience managing the relationship with 3rd party support or development partners.
• Ability to deal with complexity and ambiguity, creative problem solving and developing innovative solutions.
• Understanding of wider DDaT profession and practices and their impact on Product ownership, including IT delivery methodologies such as Agile.
• Knowledge of the public sector and regulatory environment, or clear appreciation of specifics and complexities and how they would influence the role.

Equality, diversity, and inclusion

The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme. As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy.

If you are disabled or have an impairment and require an alternative application method, please email the HR team at recruitment@ico.org.uk.

Closing Date

Please submit your CV and cover letter by 23:59, Sunday 21 June. Your cover letter should be no more than 1,000 words and should clearly demonstrate how you meet the essential criteria for the role. We may close this vacancy early if we receive a high volume of applications. To ensure your application is considered, we encourage you to apply as soon as possible. If you require any reasonable adjustments to support your application, please contact us at recruitment@ico.org.uk. In the event of a high volume of applications, we may not be able to invite all candidates who meet the minimum criteria to interview. However, we encourage you to stay in touch and apply for future roles that match your interests. All candidates who meet the minimum criteria and apply in-line with our guaranteed interview scheme for disabled and ethnic minority applicants will be interviewed.

Clearance Required for this role: Baseline Personnel Security Standard (BPSS)