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- Tasks: Support the E-Commerce Manager in running our online store and analysing performance data.
- Company: Join a fast-growing premium oral care brand redefining smiles with innovative products.
- Benefits: Gain hands-on experience, develop analytical skills, and work in a dynamic environment.
- Why this job: Be part of a team that shapes the future of online shopping in oral care.
- Qualifications: 1-2 years in e-commerce, strong analytical skills, and experience with Shopify.
- Other info: Opportunity for growth and to make a real impact on customer experiences.
The predicted salary is between 25000 - 32000 £ per year.
Fast-growing premium oral care brand redefining smiles with innovative whitening products and cutting-edge dental solutions. We pride ourselves on our quality, customer experience, and brand excellence - both online and in-store. As we continue to scale, we’re looking for a sharp, organised and data-driven E-Commerce Assistant to help us deliver an exceptional online shopping experience.
This role is perfect for someone who is highly organised, loves problem-solving, and has a knack for turning numbers into insights. You’ll work closely with our E-Commerce Manager to support the day-to-day running of our online store, while also analysing performance data to drive smarter, faster decisions.
You’ll have a hands-on role in maintaining site performance, supporting campaigns, monitoring stock, and optimising customer journeys - all while providing valuable data insights to help shape growth strategy.
Key Responsibilities:- Support the E-Commerce Manager in the daily running of the online store (product uploads, price changes, stock updates, product descriptions, imagery).
- Manage and update promotions, bundles, and special offers across platforms.
- Monitor stock levels and work closely with operations to avoid overselling or stock-outs.
- Ensure product pages are optimised for SEO and conversion.
- Assist with merchandising and improving site navigation and user experience.
- Pull, clean, and analyse data from key platforms (e.g. Shopify, Klaviyo, Google Analytics, Meta, TikTok).
- Track KPIs such as conversion rates, AOV, ROAS, and customer retention metrics.
- Build and maintain weekly/monthly dashboards to share insights with the team.
- Identify trends and opportunities to improve customer experience and drive sales growth.
- Support testing initiatives (A/B tests, landing page optimisation, new product launches).
- Support customer service processes related to order queries, returns, and delivery issues.
- Identify and flag recurring issues to help improve the online experience.
- Work with marketing to ensure campaigns are accurately reflected online.
- 1–2 years of experience in an e-commerce or digital marketing environment.
- Strong analytical skills and ability to interpret data into actionable insights.
- Experience with Shopify (or similar e-commerce platform) is essential.
- Proficiency with analytics tools such as Google Analytics, Meta dashboards, and Excel/Google Sheets.
- Familiarity with Klaviyo or other CRM/email marketing platforms (preferred but not essential).
- Excellent organisational skills and attention to detail.
- Strong communication and problem-solving abilities.
E-commerce Assistant in Altrincham employer: IcyBear Ltd
Contact Detail:
IcyBear Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Assistant in Altrincham
✨Tip Number 1
Get your networking game on! Reach out to people in the e-commerce space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your analytical abilities and e-commerce knowledge. This could be a mock-up of an online store or a case study on improving customer journeys.
✨Tip Number 3
Stay updated with industry trends! Follow e-commerce blogs, podcasts, and social media accounts. Being knowledgeable about the latest tools and strategies will make you stand out during interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in our brand. Tailor your application to show how your skills align with our mission of redefining smiles and enhancing customer experience.
We think you need these skills to ace E-commerce Assistant in Altrincham
Some tips for your application 🫡
Show Your Passion for E-Commerce: When writing your application, let us know why you're excited about the e-commerce world! Share any personal experiences or projects that highlight your enthusiasm for online shopping and customer experience.
Be Data-Driven: Since we're looking for someone who can turn numbers into insights, make sure to mention any relevant analytical skills or tools you've used. Highlight your experience with platforms like Google Analytics or Shopify to show us you mean business!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our specific role. Mention how your skills align with our needs, especially in areas like stock management and SEO optimisation.
Apply Through Our Website: We want to make it easy for you to apply! Head over to our website to submit your application. It’s the best way to ensure we see your amazing skills and passion for the role!
How to prepare for a job interview at IcyBear Ltd
✨Know Your Numbers
Since the role is data-driven, make sure you brush up on key metrics like conversion rates and AOV. Be ready to discuss how you've used data in past roles to drive decisions or improve performance.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think about times when you managed multiple tasks or projects simultaneously and how you kept everything on track. This will resonate well with the company's focus on quality and customer experience.
✨Familiarise Yourself with Tools
Get comfortable with Shopify, Google Analytics, and any other tools mentioned in the job description. If you have experience with Klaviyo or similar platforms, be sure to mention it. Showing that you're tech-savvy will give you an edge.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in e-commerce and how you tackled them. This will demonstrate your ability to think critically and adapt, which is crucial for this role.