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- Tasks: Provide frontline IT support, focusing on backup management and remote monitoring.
- Company: Join a dynamic team dedicated to innovative IT solutions and exceptional customer service.
- Benefits: Enjoy permanent work-from-home flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values learning and collaboration in tech.
- Qualifications: 1-2 years in technical support; familiarity with backup tools and Windows environments required.
- Other info: Ideal for tech-savvy individuals eager to enhance their skills in a structured environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Level 1 Technical Support, you’ll be responsible for providing frontline support across various IT systems — with a strong emphasis on backup management, remote monitoring, and Microsoft environments. You will work closely with senior engineers and follow structured escalation procedures, ensuring timely and accurate resolution of incidents and requests.
Key Responsibilities:
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Backup & Data Protection Tools
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StorageCraft: Add devices, configure ShadowProtect backup jobs, manage ImageManager (retention policies, replication), perform health checks and file restores.
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Arcserve UDP: Set up and manage backup/replication jobs, monitor backup health, and restore data.
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Arcserve Backup (Tape): Configure tape jobs, manage tapes, and initiate restores.
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CodeTwo: Create/manage Exchange and SharePoint O365 backup jobs, perform health checks, and restore data.
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Cove Data Protection: Deploy agents, manage backup schedules, perform health checks, and restore files.
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Remote Monitoring & Endpoint Support
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N-Central (EVOPs): Deploy and install agents, enable AV Defender, use Take Control for remote support.
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Operating System & Server Support
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Windows Workstations: Troubleshoot user issues, perform updates, and configure local settings.
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Windows Server / Active Directory: Manage AD user accounts, apply/troubleshoot Group Policies.
Qualifications:
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1–2 years of experience in a technical support, IT helpdesk, or system administration role
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Working knowledge of backup and monitoring tools (e.g., StorageCraft, Arcserve, N-Central, Cove)
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Familiarity with Windows-based environments (workstations and servers)
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Basic understanding of Active Directory and group policy management
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Strong analytical, troubleshooting, and communication skills
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Ability to document issues and follow established SOPs
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Willingness to learn and grow within a structured support environment
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L1 Technical Support (Permanent WFH) employer: iCXeed
Contact Detail:
iCXeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Technical Support (Permanent WFH)
✨Tip Number 1
Familiarise yourself with the specific backup and monitoring tools mentioned in the job description, such as StorageCraft and Arcserve. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows environments, particularly Windows Server and Active Directory. Being able to discuss your troubleshooting experiences with these systems will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your analytical and communication skills by thinking of examples where you've successfully resolved technical issues. This will help you illustrate your problem-solving abilities during the interview process.
✨Tip Number 4
Express your willingness to learn and grow within a structured support environment. Highlight any previous experiences where you adapted to new technologies or processes, as this aligns well with the company's expectations.
We think you need these skills to ace L1 Technical Support (Permanent WFH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and familiarity with backup management tools. Emphasise any specific software mentioned in the job description, such as StorageCraft or Arcserve.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities. Mention your experience with remote monitoring and troubleshooting in Windows environments to demonstrate your fit for the position.
Showcase Problem-Solving Skills: Provide examples of past experiences where you successfully resolved technical issues. Highlight your analytical skills and ability to follow structured procedures, as these are crucial for the Level 1 Technical Support role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at iCXeed
✨Know Your Tools
Familiarise yourself with the backup and monitoring tools mentioned in the job description, such as StorageCraft and Arcserve. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Demonstrate Troubleshooting Skills
Prepare to showcase your analytical and troubleshooting abilities. Think of specific examples where you successfully resolved technical issues, especially in Windows environments or with Active Directory.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the key responsibilities of the Level 1 Technical Support role. Be ready to explain how you would handle tasks like backup management and remote monitoring.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support structure and team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you.
