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For Companies At a Glance
- Tasks: Provide frontline IT support, focusing on backup management and remote monitoring.
- Company: Join a dynamic team dedicated to innovative IT solutions and exceptional customer service.
- Benefits: Enjoy permanent work-from-home flexibility and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values learning and collaboration in tech.
- Qualifications: 1-2 years in technical support; familiarity with backup tools and Windows environments required.
- Other info: Ideal for tech-savvy individuals eager to advance their careers in IT.
The predicted salary is between 28800 - 43200 £ per year.
As a Level 1 Technical Support, you’ll be responsible for providing frontline support across various IT systems — with a strong emphasis on backup management, remote monitoring, and Microsoft environments. You will work closely with senior engineers and follow structured escalation procedures, ensuring timely and accurate resolution of incidents and requests.
Key Responsibilities:
- Backup & Data Protection Tools
- StorageCraft: Add devices, configure ShadowProtect backup jobs, manage ImageManager (retention policies, replication), perform health checks and file restores.
- Arcserve UDP: Set up and manage backup/replication jobs, monitor backup health, and restore data.
- Arcserve Backup (Tape): Configure tape jobs, manage tapes, and initiate restores.
- CodeTwo: Create/manage Exchange and SharePoint O365 backup jobs, perform health checks, and restore data.
- Cove Data Protection: Deploy agents, manage backup schedules, perform health checks, and restore files.
- N-Central (EVOPs): Deploy and install agents, enable AV Defender, use Take Control for remote support.
- Windows Workstations: Troubleshoot user issues, perform updates, and configure local settings.
- Windows Server / Active Directory: Manage AD user accounts, apply/troubleshoot Group Policies.
Qualifications:
- 1–2 years of experience in a technical support, IT helpdesk, or system administration role
- Working knowledge of backup and monitoring tools (e.g., StorageCraft, Arcserve, N-Central, Cove)
- Familiarity with Windows-based environments (workstations and servers)
- Basic understanding of Active Directory and group policy management
- Strong analytical, troubleshooting, and communication skills
- Ability to document issues and follow established SOPs
- Willingness to learn and grow within a structured support environment
L1 Technical Support (Permanent WFH) employer: iCXeed
Contact Detail:
iCXeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L1 Technical Support (Permanent WFH)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as StorageCraft and Arcserve. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows environments and Active Directory. Being able to discuss common issues and solutions related to these systems will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your analytical and troubleshooting skills through practical examples. Think of scenarios where you've successfully resolved technical issues, as this will highlight your problem-solving abilities.
✨Tip Number 4
Emphasise your willingness to learn and grow within a structured support environment. Be ready to discuss how you adapt to new technologies and processes, as this aligns well with the company's focus on development.
We think you need these skills to ace L1 Technical Support (Permanent WFH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and familiarity with backup management tools. Emphasise any specific roles where you've used StorageCraft, Arcserve, or similar technologies.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your willingness to learn and grow within a structured support environment. Provide examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Skills: Clearly outline your analytical, troubleshooting, and communication skills in your application. Mention any experience you have with Windows environments and Active Directory management, as these are crucial for the role.
Follow Application Instructions: Ensure you carefully follow any specific instructions provided in the job listing when submitting your application. This may include formatting requirements or additional documents that need to be included.
How to prepare for a job interview at iCXeed
✨Know Your Tools
Familiarise yourself with the specific backup and monitoring tools mentioned in the job description, such as StorageCraft and Arcserve. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Demonstrate Troubleshooting Skills
Prepare to showcase your analytical and troubleshooting abilities. Think of examples where you successfully resolved technical issues, particularly in Windows environments or with Active Directory, and be ready to explain your thought process.
✨Communication is Key
Since you'll be providing frontline support, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Show Willingness to Learn
Express your eagerness to grow within a structured support environment. Highlight any relevant training or certifications you've pursued and your commitment to continuous learning in the IT field.
