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- Tasks: Manage insurance risks from start to finish, ensuring smooth processes and quality assurance.
- Company: Join ICW Group, a leader in insurance services focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a collaborative culture, ongoing training, and opportunities for innovation and personal growth.
- Why this job: Be part of a dynamic team that values your input and fosters a customer-centric environment.
- Qualifications: Experience in administration, strong organisational skills, and proficiency in CRM systems required.
- Other info: Regular training and participation in company initiatives are essential for all employees.
The predicted salary is between 28800 - 43200 £ per year.
The Service Delivery Officer will work in a team responsible for the end-to-end management of insurance risks. This includes inputting risks into MPACS, ensuring smooth progression through the process, and managing risks until completion when the insurance certificate is issued. The role focuses on operational efficiency, quality assurance, and contributing to a collaborative, customer-centric culture within the team to support the business.
Key Responsibilities:
- Operational
- Handle assigned risks and liaise with surveyors to maintain high standards of accuracy and efficiency.
- Support the risk management process to ensure smooth progression from initial setup to completion.
- Prepare and issue insurance certificates, ensuring compliance and adherence to internal quality standards.
- Deliver business objectives by maintaining positive and professional partnerships with colleagues and stakeholders.
- Ensure accurate and timely input of new insurance risks into the CRM system.
- Contribute to a high standard of customer services by upholding a customer focused approach to daily tasks.
- Participate in team discussions and activities aimed at improving service delivery.
- Share feedback and suggestions that may help improve customer satisfaction and service processes.
- Comply with organisational policies and industry regulations to uphold service excellence.
- Support innovation by sharing ideas for improvements and embracing change in systems or processes.
- Be proactive in learning and adapting to new tools or technologies introduced within the Company.
- Proven experience in administrative, preferably within the insurance or financial services industry.
- Excellent organisational skills and attention to detail, ensuring accuracy in all administrative tasks.
- Proficient in CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong problem-solving abilities, with a focus on finding practical solutions to operational challenges.
- Demonstrates adaptability, resilience, and a proactive approach to change and innovation.
- Clear communication skills for effective collaboration with internal stakeholders and team members.
As part of the ICW Group everyone is expected to behave and act in a way which promotes and contributes to the overall aims, values and ethos of the Company. Everyone is required to participate in regular training and other learning activities, including 1-1’s and appraisal as required by the Company’s policies and procedures, and to participate in any relevant current and new legislative and regulatory activities as may occur.
Service Delivery Officer employer: ICW Insurance Services Limited
Contact Detail:
ICW Insurance Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Officer
✨Tip Number 1
Familiarise yourself with the insurance industry and its regulations. Understanding the key concepts and compliance standards will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to handle the operational aspects of the Service Delivery Officer role effectively.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your experience with CRM systems and Microsoft Office Suite. Highlight specific instances where you've used these tools to improve efficiency or accuracy in your previous roles.
We think you need these skills to ace Service Delivery Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Service Delivery Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is updated and specifically tailored to the role. Emphasise your administrative experience, attention to detail, and proficiency in CRM systems and Microsoft Office Suite, as these are crucial for the position.
Write a Compelling Cover Letter: Include a cover letter that showcases your customer-focused approach and problem-solving abilities. Mention specific examples of how you've contributed to service delivery and operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at ICW Insurance Services Limited
✨Showcase Your Organisational Skills
As a Service Delivery Officer, you'll need to demonstrate excellent organisational skills. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects, ensuring accuracy and efficiency.
✨Emphasise Customer-Centric Approach
This role requires a strong focus on customer service. During the interview, share instances where you went above and beyond to meet customer needs or improve service delivery. Highlight your ability to maintain positive relationships with colleagues and stakeholders.
✨Demonstrate Problem-Solving Abilities
The interviewers will be looking for your problem-solving skills. Prepare to discuss challenges you've faced in previous roles and how you approached finding practical solutions. This will show your adaptability and resilience in operational settings.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is essential for this position, make sure to mention any relevant experience you have. If possible, research the specific CRM used by the company and be ready to discuss how you can leverage your skills to enhance their processes.
