At a Glance
- Tasks: Manage insurance claims from start to finish with empathy and organisation.
- Company: Join a supportive team dedicated to fair outcomes for customers.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 5 GCSEs including Maths and English; strong communication and negotiation skills.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking an organised and empathetic Claims Handler to manage a caseload of insurance claims from first notification to final settlement. The Claims Handler will assess coverage under the Structural Warranty policy, investigate details, negotiate settlements, ensuring fair outcomes for our customers while preventing fraudulent claims.
Key Duties
- Take details of new claims, verify policy terms and guide claimants through next steps.
- Correctly record all details and adhere to service level agreements.
- Provide excellent customer service, handling situations with tact, empathy and awareness of vulnerable customers.
- Liaise directly with claimants, developers, loss adjusters and key stakeholders as required to proactively handle the claim to conclusion.
- Provide advice on all aspects of the Structural Warranty policy and ICW Consumer Code for New Homes in relation to cover and claims.
- Share best practice with team members and colleagues in other departments.
Knowledge, Skills and Experience Required
- 5 GCSEs grade C or above, including Maths and English, or equivalent NVQ.
- Ability to work with confidential and sensitive data.
- Experience of working in a busy office environment.
- Excellent verbal and written communication skills with a confident, clear telephone manner.
- Organised with the ability to work under pressure.
- Strong negotiation skills and ability to use own initiative.
- Excellent computer skills with experience of MS Office and Word.
Claims Handler in Belfast employer: ICW Insurance Services Limited
As a Claims Handler with us, you'll be part of a supportive and dynamic team dedicated to delivering exceptional service to our customers. We pride ourselves on fostering a collaborative work culture that values empathy and professional growth, offering ongoing training and development opportunities to help you excel in your role. Located in a vibrant area, our company provides a unique advantage with easy access to local amenities and a strong commitment to employee well-being.
Contact Details:
ICW Insurance Services Limited Recruitment Team
