ICTS ROLE PROFILE
Role Title: ESCC Controller
Department: Corporate Security
Hours: 4 on 4 off, days and nights, 07:00 - 19:00 and 19:00 - 07:00
Location: Hammersmith, London
Salary: £18.58 per hour
Summary of role:
The EMEA Security Control Centre (ESCC) - Controller is based in the EMEA head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open-source media monitoring tools, along with other Security, management & reporting tools.
Troubleshoot issues relating to the Security Systems hardware, software, or infrastructure and where unable to resolve, escalated as per SOP's.
Main responsibilities:
Relationship Management;
- Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise.
- You must be an effective team player
Operations Management;
- Maintain and enhance the standard of the Security Team through outstanding service
- Create and manage incident reports in accordance with the Control Room Manual
- Monitor and manage incident alert and response platforms in order to Identify, establish, assess and escal...
- Report incidents throughout the EMEA region as per SOPs
- Collate and report on security related intelligence to safeguard all staff members that are traveling to or are based in the EMEA region
- Troubleshooting and technical support of security systems hardware and software
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ESCC Controller employer: ICTS
ICTS is an exceptional employer, offering a dynamic work environment where security professionals can thrive. With a strong emphasis on employee well-being, we provide comprehensive training, health insurance, and a personal pension scheme, alongside a supportive culture that values diversity and mutual respect. Located at prestigious client sites, our Corporate Security Officers enjoy meaningful roles that contribute to the safety of communities while benefiting from opportunities for personal and professional growth.
