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- Tasks: Ensure safety and security at Bristol Airport while delivering exceptional customer service.
- Company: Join ICTS UK, a leader in integrated security and customer services since 1987.
- Benefits: Enjoy full training, health insurance, pension scheme, and discounts on shopping.
- Other info: Permanent contracts with flexible shifts and great career development opportunities.
- Why this job: Be part of a dynamic team making every passenger's journey amazing and secure.
- Qualifications: Excellent customer service skills; previous security experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Looking for a job which maintains the safety and security of the airport? Are you naturally approachable, confident and resourceful, passionate about delivering awesome customer service? Can you multi-task whilst keeping a cool head? If this sounds like you, then we would love to hear from you.
Established in 1987, ICTS UK specialises in the provision of integrated security and customer services within the most demanding environments. Applying our unique concept, ICTS works with a wide variety of organisation types including major public attractions, leisure, financial retail, public sector, transport and government bodies.
We are currently recruiting for Security Agents to join our professional team at Bristol Airport. You must be keen in providing top-level customer service to ensure all our customers’ ‘Amazing Journey’ starts safely at Security. Interaction will include daily communication to address specific customer needs. You will be working within a small team which will need to work together at all times; therefore you will need to be reliable and flexible. These positions are permanent contracts.
Job Type: Full-time / Permanent
Hours: 6 days on 3 days off, flexible rota, between 4 -12 hours per shifts
Delivering exceptional customer service where your duties will include access control, x-ray screening, bag searching, body searching, patrolling (This will be in passenger screening areas, but also occasionally in staff screening areas) and any other security functions as required. All these duties require standing, bending and long periods of time spent standing and walking.
Skills & Experience
- Excellent customer service skills
- Good organisational skills
- Previous security experience would be an advantage
- Flexible team member with ability to communicate with the client, managers and colleagues.
Employment is subject to full CTC/CRC Security Clearances. Successful applicants are required to provide full five-year vetting history. Minimum 3 years UK residency.
Applicants must be in possession of a valid Passport with any Right to Work documents or photographic Driving Licence, Full National Insurance Number, Proof of address i.e. recent utility bill (dated within the past 3 months).
We can offer you:
- Full uniform and PPE
- Full Training
- Personal Pension Scheme
- Health Insurance Scheme
- Childcare Voucher Scheme
- Discount shopping platform
- Employee Assistance Programme
- Cycle to Work Scheme
Recruitment Day is held between 0900-1500 at the Bristol Room, which is situated in the Old Terminal Building at Bristol Airport, BS48 3DY. If you are travelling by car, please follow signs to Bristol Airport Silverzone parking (BS48 3DP) and as you arrive at Silverzone follow signs to staff parking and take a ticket at the entrance barrier. (we will issue a day voucher to pay on exit) Use the Staff bus that will take you to the Admin/Security Building main entrance. Report to reception and you will be met and taken to the Bristol room.
Please note due to volume of applications only suitable applicants will be contacted.
Security Agent in Bristol employer: ICTS
Contact Detail:
ICTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Agent in Bristol
✨Tip Number 1
Make sure to show up at the Recruitment Open Day with a positive attitude! First impressions matter, so be approachable and confident. Remember, you're not just applying for a job; you're showcasing your personality and customer service skills.
✨Tip Number 2
Prepare to talk about your previous experiences in security or customer service. Even if you haven't worked in security before, think of examples where you've demonstrated excellent communication and teamwork. We want to see how you can contribute to our amazing team!
✨Tip Number 3
Dress smartly and professionally for the open day. You want to look the part of a Security Agent right from the start. A neat appearance shows that you take the opportunity seriously and are ready to represent ICTS.
✨Tip Number 4
Don't forget to bring all necessary documents like your passport, proof of address, and any Right to Work documents. Being organised will help you stand out as a reliable candidate. And remember, apply through our website to keep everything streamlined!
We think you need these skills to ace Security Agent in Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and security.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous security roles or customer service experiences that align with what we’re looking for at ICTS.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Security Agent role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at ICTS
✨Know Your Stuff
Before the interview, make sure you understand the role of a Security Agent at ICTS. Familiarise yourself with their services and values, especially around customer service and security protocols. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations and what you learned from them.
✨Team Player Vibes
As you'll be working in a small team, it's crucial to demonstrate your ability to collaborate effectively. Be ready to discuss times when you've worked well in a team, highlighting your flexibility and communication skills. This will show that you can contribute positively to the team dynamic.
✨Stay Calm Under Pressure
The job requires keeping a cool head while multi-tasking. Prepare to discuss scenarios where you had to manage stress or handle multiple tasks simultaneously. This will illustrate your ability to maintain composure in demanding situations, which is key for a Security Agent.