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- Tasks: Lead operations at Glasgow Airport, ensuring top-notch service and compliance.
- Company: Join ICTS, a leader in aviation security and customer services for over 25 years.
- Benefits: Enjoy competitive pay, holiday entitlement, car allowance, and ongoing training.
- Why this job: Be part of a dynamic team, promoting safety and customer satisfaction in aviation.
- Qualifications: 5-year checkable work history, excellent communication skills, and team management experience required.
- Other info: Flexible hours and opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION - Glasgow Airport
POSITION - Station Manager
REPORTING TO - Divisional Director of Aviation (Scotland)
HOURS OF WORK - Hours to suit the needs of the business
RATE OF PAY - Competitive
CLOSING DATE - 30/06/2025
ICTS AVIATION OVERVIEW
As its primary field of operation, ICTS has remained the premier supplier of aviation security services for over twenty-five years. In more recent years, ICTS has expanded its portfolio to incorporate a wide range of customer related services including above wing ground handling, airline representation and assistance for passengers with reduced mobility. Dedicated to continually improving and refining its products, ICTS invests considerably in the development of new tools and procedures.
KEY TASK AREAS / RESPONSIBILITIES
- Responsible for the overall running and performance of our operation at Glasgow Airport and ensuring that all regulatory and contractual requirements are adhered to.
- Providing customer service to passengers and our client.
- Ensure the delivery of ICTS services in line with contractual and regulatory requirements.
- Maintenance of Client, ICTS, and quality control Standards and Company Procedures.
- Maintain the required professional standards of operation, in accordance with Company requirements.
- Oversee the professional standard of the station and ensure specified procedures are adhered to.
- Ensure the safe delivery of operations at the station through leading a safety-first culture and approach.
- Deliver and promote positive employee engagement, being visible and accessible to the team thus ensuring effective communication.
- Act within the authorities set out by Management and the company's working procedures.
- Carry out any other duties as directed by the Divisional Director of Aviation (Scotland).
- Promote ICTS (UK) & Ireland Ltd positively.
PROFESSIONAL AND SERVICE STANDARDS
- Provide guidance and support for direct reports and management team.
- Effectively delegate tasks where and when required.
- Act within the authorities set out by the Divisional Director and the company's working procedures.
- Carry out any other duties as directed by the Divisional Director.
CLIENT/CUSTOMER RESPONSIBILITY
- Regular liaison with the clients to ensure high levels of contractual compliance and client satisfaction.
- Implement any changes to task to be carried out that the client may reasonably request and inform the Regional Manager of such changes.
- Relate effectively with the customer making sure that reasonable requests are completed, and that any customer complaints are fully investigated and responded to in a timely fashion.
- Ensure any new business opportunities within the Station are fully explored and developed.
COMPETENCIES
- Leadership: leads by example, motivates others, makes decisions, initiates action, takes responsibility.
- Communication and Influencing: establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others.
- People Management: fosters team/individual performance, achieves results, sets targets and reviews them, leads, motivates and empowers others, deals with issues, coaches and encourages others.
- Task focused as well as people centered.
- Ability to focus on direct areas of responsibility whilst also able to act in interests of broader operating divisions.
- Ability to work openly and collaboratively at all levels with multiple stakeholders.
- Organisational Skills: plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements.
- Commercial and Financial Awareness: effective financial management, maximises use of resources, identifies and delivers business growth opportunities.
- Results Orientation: satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes.
- Interpersonal Skills: builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance.
- Values: lives and endorses the company values.
BENEFITS
- Holiday entitlement
- Car Allowance
- Pension scheme
- Medical cash plan
- Ongoing training and development
- Company benefit portal providing discounts at top high street outlets
- Refer a friend bonus
PERSON SPECIFICATION
Essential:
- 5-year checkable work history
- Successful clearance of a Criminal Record Check and Counter Terrorism Check prior to start date
- Excellent communication skills - both oral and written
- Flexibility according to operational needs
- Good administration skills, including excellent computer skills
- Track record of ability to work under pressure in a dynamic work environment
- Experience of directly managing a team
- Driver's License
Desirable:
- Experience within Aviation Management
- Security Industry Experience
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and also have a permanent NI number. This position may be subject to Client/Board approval.
Interested parties should visit our recruitment page to complete the application form online.
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER.
Station Manager in Paisley employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager in Paisley
✨Tip Number 1
Familiarise yourself with the aviation industry, especially the specific regulations and standards that govern operations at airports. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of ICTS or similar companies. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams effectively. Given the emphasis on people management in the job description, having concrete examples ready will showcase your suitability for the Station Manager role.
✨Tip Number 4
Stay updated on current trends and challenges in the aviation security sector. Being knowledgeable about recent developments can set you apart from other candidates and show your proactive approach to the industry.
We think you need these skills to ace Station Manager in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aviation management and customer service. Emphasise any leadership roles you've held and your ability to manage teams effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and competencies listed in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Highlight Relevant Skills: In your application, focus on skills such as communication, people management, and organisational abilities. Provide concrete examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ICTS (UK) Ltd
✨Research the Company
Before your interview, take some time to learn about ICTS and its operations at Glasgow Airport. Understanding their services, values, and recent developments will help you demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Station Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated others, made decisions under pressure, or resolved conflicts within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints or operational challenges. Think of specific situations where you had to think on your feet and what the outcomes were.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would establish communication channels with both your team and clients.
