Security Duty Manager

Established in 1987, ICTS UK specialises in the provision of integrated security and customer services within the most demanding environments. Applying our unique concept, ICTS works with a wide variety of organisation types including major public attractions, leisure, financial retail, public sector, transport and government bodies.

We are currently recruiting for a Security Officer to work on one of our prestigious contracts located in Northampton.

The main role of the Duty Security Manager (DSM) is to oversee the day to day operational management in line with customer and contractual expectations. In doing so, the DSM will manage operational needs and requirements by providing strong visible leadership, demonstrating professionalism, integrity and managing the site security team to ensure a consistent high quality service delivery and prompt response to all security related incidents.

• To pro-actively manage a security team ensuring that all duties are carried out in accordance with bespoke client procedures and policies and take responsibility for professional conduct and development of the team.
• To act as a key security contact for all daily operational security matters liaising with the Client managers, to ensure effective communication of all matters pertaining to security and delivery of the professional security service; escalating issues appropriately.
• To work in partnership with the client representatives and service partners to act as the ‘Client senior partnership services’ (CSPS) co-ordinator.
• To manage the deployment of the Security Team by way of forward planning and co-ordination, allocation and supervision through the compiling of rosters.
• Ensuring that the security posts and patrols are appropriately staffed and that there is rotation of duties for the shift and that all post are staffed correctly.
• Ensuring that tasks and breaks are performed correctly and ensure that regular security post visits are conducted.
• Ensuring that the security teams are briefed on relevant security matters or changes in procedures that have been or are due to be implemented.
• Routinely monitoring and overseeing the Control Room operation and liaise with the Control Room Officer to ensure its effective operation and that all technology is operable.
• Managing and directing the security response at time of an incident e.g. evacuation or fire alarms in public and ‘restricted’ areas and provide effective support to the client’s Incident Management representative and undertake incident management responsibilities e.g. conducting dynamic risk assessments, liaison with emergency services.
• Ensuring appropriate training is delivered to teams / individual staff in accordance with their roles / responsibilities and identified training and development needs.
• To drive and develop the team in relation to security skills and experience to support continual improvement.

• Valid SIA Door Supervisor licence.
• Strong leadership abilities with previous experience in a supervisory role.
• Proven reliability including an ability to deliver high standards of both punctuality and attendance.
• Excellent written and verbal communication and interpersonal skills, being able to adapt style to meet the needs of the situation.
• Self-motivated and able to maintain a high standard of personal presentation.
• An ability to think and act quickly in emergencies and/or under pressure.
• A willingness to work cooperatively and constructively with both peer groups, service partners and the leadership provided by department supervisors and management.
• An ability to deliver succinct and clear verbal reports.
• A flexibility to work shifts including weekends.
• An ability to demonstrate proactive and innovative thinking introducing this to the workplace.
• An ability to be able to deliver detailed and complex training packages to the security team.