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- Tasks: Lead and oversee multiple stations, ensuring top-notch performance and client engagement.
- Company: Join ICTS, a leader in operational excellence and client service across England.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be part of a dynamic team that values innovation, integrity, and customer-first ethos.
- Qualifications: Strong leadership skills and experience in operational management are essential.
- Other info: Apply by 11/07/2025 to join a company that prioritises teamwork and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
Purpose: To provide leadership and operational oversight across multiple stations. This pivotal role is responsible for ensuring optimal performance, robust client engagement, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery.
Reporting to: Divisional Director
Direct Reports: Station Managers
Location: Multi Sites across England
Hours of Work: As required to meet the operational and strategic needs of the business
Remuneration: Competitive (to be confirmed) Plus benefits
Closing Date: 11/07/2025
Our Ethos
- Customer First: Our clients have chosen to work with ICTS; our duty is to serve them. Meeting the current and future needs of our clients must remain a motivating driver.
- Teamwork: Our operational model is based upon teamwork. We must respect and support our colleagues, clients, and managers.
- Innovation: We adapt and innovate to retain clients and diversify our services.
- Integrity: Honesty and transparency are integral to our success. We deliver on our promises.
Key Responsibilities
- Leadership & Operational Oversight: Provide direction and leadership to a team of Station Managers, ensuring operational excellence across the region. Act as the primary escalation point for client concerns, ensuring timely and effective resolution. Chair monthly client engagement meetings to nurture and strengthen key relationships. Design and implement performance monitoring tools to ensure consistent achievement of KPIs. Design and monitor all the SLAs across their governance areas. Champion best practices, undertaking performance reviews and implementing corrective action plans where required. Organise and lead structured management meetings across stations. Support on any escalated ER matters as required.
- Strategic Planning & Reporting: Compile detailed monthly reports and performance presentations for the Divisional Director. Track recruitment performance, including retention, attrition, and length of service. Ensure streamlined communication across operational and support departments. Escalate critical regional issues in a timely manner to senior leadership.
- Financial Management: Lead the preparation and oversight of annual budgets for the region. Conduct strategic budget reviews and ensure realignment in response to operational needs. Work closely with the Invoice Manager to maintain billing accuracy and process efficiency. Manage and monitor regional expenditure, including fleet costs and resource allocation. Provide monthly financial performance analysis for each station.
- Cross-Functional Collaboration: Collaborate with the Business Assurance Manager to update and maintain the Business Continuity Handbook, Risk Assessments across all sites. Actively participate in incident and accident response procedures. Support IT governance by facilitating resolution of system-related issues. Serve as a key point of contact for finance-related matters within the region. Assist Directors with the preparation of board-level presentations and critical documentation. Contribute to tender submissions and business development initiatives, when required.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
Interested parties should send their CV with a covering letter to "Manuel Pombo".
Regional Manager in Paisley employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager in Paisley
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by regional managers in the industry. Understanding these nuances will help you demonstrate your knowledge during interviews and show that you're ready to tackle the role head-on.
✨Tip Number 2
Network with current or former employees of ICTS to gain insights into the company culture and expectations for the Regional Manager role. This can provide you with valuable information that you can use to tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with the company's ethos of teamwork and customer-first service. Be ready to share examples of how you've successfully led teams and improved client engagement in previous roles.
✨Tip Number 4
Research the latest trends in financial management and operational oversight within the sector. Being able to speak knowledgeably about these topics will not only impress your interviewers but also show that you're committed to driving performance and innovation in the role.
We think you need these skills to ace Regional Manager in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and operational oversight. Emphasise your ability to manage teams, engage clients, and ensure compliance, as these are key aspects of the Regional Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and teamwork. Mention specific examples of how you've successfully led teams or improved operational performance in previous roles.
Highlight Financial Acumen: Since financial management is crucial for this position, include any relevant experience you have with budget preparation, financial analysis, or resource allocation. This will demonstrate your capability to handle the financial responsibilities of the role.
Showcase Cross-Functional Collaboration: Discuss your experience working across departments and how you've facilitated communication and collaboration in past roles. This aligns with the job's emphasis on cross-departmental teamwork and support.
How to prepare for a job interview at ICTS (UK) Ltd
✨Showcase Your Leadership Skills
As a Regional Manager, you'll be expected to lead a team of Station Managers. Prepare examples from your past experiences where you've successfully led teams, resolved conflicts, or improved performance. Highlight your ability to inspire and motivate others.
✨Demonstrate Financial Acumen
This role involves financial management and budget oversight. Be ready to discuss your experience with budgeting, financial analysis, and resource allocation. Bring specific examples of how you've managed budgets effectively in previous roles.
✨Emphasise Client Engagement
Client relationships are crucial for this position. Prepare to talk about how you've built and maintained strong client relationships in the past. Share any strategies you've used to ensure client satisfaction and resolve issues promptly.
✨Prepare for Cross-Departmental Collaboration
Collaboration across departments is key in this role. Think of instances where you've worked with different teams to achieve a common goal. Be ready to discuss how you facilitated communication and cooperation among various stakeholders.
