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For Companies At a Glance
- Tasks: Lead and oversee multiple stations, ensuring operational excellence and client satisfaction.
- Company: Join ICTS, a leader in client-focused security solutions with a commitment to innovation and integrity.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values collaboration, innovation, and making a real impact.
- Qualifications: Experience in leadership roles and strong financial management skills are essential.
- Other info: This role requires adaptability and a passion for delivering exceptional service.
The predicted salary is between 28800 - 43200 £ per year.
Purpose: To provide leadership and operational oversight across multiple stations. This pivotal role is responsible for ensuring optimal performance, robust client engagement, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery.
Reporting to: Divisional Director
Direct Reports: Station Managers
Location: Multi Sites across England
Hours of Work: As required to meet the operational and strategic needs of the business
Remuneration: Competitive (to be confirmed) Plus benefits
Closing Date: 11/07/2025
Our Ethos
- Customer First: Our clients have chosen to work with ICTS; our duty is to serve them. Meeting the current and future needs of our clients must remain a motivating driver.
- Teamwork: Our operational model is based upon teamwork. We must respect and support our colleagues, clients, and managers.
- Innovation: We adapt and innovate to retain clients and diversify our services.
- Integrity: Honesty and transparency are integral to our success. We deliver on our promises.
Key Responsibilities
- Leadership & Operational Oversight: Provide direction and leadership to a team of Station Managers, ensuring operational excellence across the region. Act as the primary escalation point for client concerns, ensuring timely and effective resolution. Chair monthly client engagement meetings to nurture and strengthen key relationships. Design and implement performance monitoring tools to ensure consistent achievement of KPIs. Design and monitor all the SLAs across their governance areas. Champion best practices, undertaking performance reviews and implementing corrective action plans where required. Organise and lead structured management meetings across stations. Support on any escalated ER matters as required.
- Strategic Planning & Reporting: Compile detailed monthly reports and performance presentations for the Divisional Director. Track recruitment performance, including retention, attrition, and length of service. Ensure streamlined communication across operational and support departments. Escalate critical regional issues in a timely manner to senior leadership.
- Financial Management: Lead the preparation and oversight of annual budgets for the region. Conduct strategic budget reviews and ensure realignment in response to operational needs. Work closely with the Invoice Manager to maintain billing accuracy and process efficiency. Manage and monitor regional expenditure, including fleet costs and resource allocation. Provide monthly financial performance analysis for each station.
- Cross-Functional Collaboration: Collaborate with the Business Assurance Manager to update and maintain the Business Continuity Handbook, Risk Assessments across all sites. Actively participate in incident and accident response procedures. Support IT governance by facilitating resolution of system-related issues. Serve as a key point of contact for finance-related matters within the region. Assist Directors with the preparation of board-level presentations and critical documentation. Contribute to tender submissions and business development initiatives, when required.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
Regional Manager - Glasgow employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager - Glasgow
✨Tip Number 1
Familiarise yourself with the operational landscape of Glasgow and the surrounding areas. Understanding the local market dynamics and client needs will help you demonstrate your strategic insight during interviews.
✨Tip Number 2
Network with current and former employees of ICTS to gain insights into the company culture and expectations for the Regional Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and managed operations in previous roles. Highlighting your leadership style and achievements will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends and best practices in operational management and client engagement. Being knowledgeable about innovations in the field will show your commitment to continuous improvement and adaptability.
We think you need these skills to ace Regional Manager - Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and operational oversight. Emphasise any previous roles where you managed teams or improved performance metrics, as these are key aspects of the Regional Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the company's ethos, particularly their focus on customer service, teamwork, and innovation. Provide specific examples of how you've demonstrated these values in your past roles.
Highlight Financial Acumen: Since financial management is a crucial part of this role, be sure to include any experience you have with budget preparation, financial analysis, or resource allocation. This will show that you can handle the financial responsibilities of the position.
Showcase Cross-Functional Collaboration: Discuss any experiences where you've successfully collaborated with different departments or stakeholders. This could include working with finance, IT, or client engagement teams, which is essential for the Regional Manager role.
How to prepare for a job interview at ICTS (UK) Ltd
✨Showcase Your Leadership Skills
As a Regional Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to operational excellence and team collaboration.
✨Understand Financial Management
Since financial stewardship is key for this role, brush up on your budgeting and financial analysis skills. Be ready to discuss how you've managed budgets and ensured billing accuracy in previous positions.
✨Emphasise Client Engagement
Client relationships are crucial. Think of specific instances where you've resolved client concerns effectively or improved client satisfaction. Highlight your experience in nurturing these relationships.
✨Prepare for Strategic Discussions
This role involves strategic planning and reporting. Familiarise yourself with performance monitoring tools and be prepared to discuss how you would implement these in the role. Bring insights on how to track KPIs effectively.
