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- Tasks: Lead and oversee multiple stations, ensuring operational excellence and client satisfaction.
- Company: Join ICTS, a leader in client-focused service delivery across England.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation, integrity, and teamwork.
- Qualifications: Experience in leadership and operational management is essential.
- Other info: This role requires travel across various sites in England.
The predicted salary is between 43200 - 72000 £ per year.
Purpose: To provide leadership and operational oversight across multiple stations. This pivotal role is responsible for ensuring optimal performance, robust client engagement, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery.
Reporting to: Divisional Director
Direct Reports: Station Managers
Location: Multi Sites across England
Hours of Work: As required to meet the operational and strategic needs of the business
Remuneration: Competitive (to be confirmed) Plus benefits
Closing Date: 11/07/2025
Our Ethos
- Customer First: Our clients have chosen to work with ICTS; our duty is to serve them. Meeting the current and future needs of our clients must remain a motivating driver.
- Teamwork: Our operational model is based upon teamwork. We must respect and support our colleagues, clients, and managers.
- Innovation: We adapt and innovate to retain clients and diversify our services.
- Integrity: Honesty and transparency are integral to our success. We deliver on our promises.
Key Responsibilities
- Leadership & Operational Oversight: Provide direction and leadership to a team of Station Managers, ensuring operational excellence across the region. Act as the primary escalation point for client concerns, ensuring timely and effective resolution. Chair monthly client engagement meetings to nurture and strengthen key relationships. Design and implement performance monitoring tools to ensure consistent achievement of KPIs. Design and monitor all the SLAs across their governance areas. Champion best practices, undertaking performance reviews and implementing corrective action plans where required. Organise and lead structured management meetings across stations. Support on any escalated ER matters as required.
- Strategic Planning & Reporting: Compile detailed monthly reports and performance presentations for the Divisional Director. Track recruitment performance, including retention, attrition, and length of service. Ensure streamlined communication across operational and support departments. Escalate critical regional issues in a timely manner to senior leadership.
- Financial Management: Lead the preparation and oversight of annual budgets for the region. Conduct strategic budget reviews and ensure realignment in response to operational needs. Work closely with the Invoice Manager to maintain billing accuracy and process efficiency. Manage and monitor regional expenditure, including fleet costs and resource allocation. Provide monthly financial performance analysis for each station.
- Cross-Functional Collaboration: Collaborate with the Business Assurance Manager to update and maintain the Business Continuity Handbook, Risk Assessments across all sites. Actively participate in incident and accident response procedures. Support IT governance by facilitating resolution of system-related issues. Serve as a key point of contact for finance-related matters within the region. Assist Directors with the preparation of board-level presentations and critical documentation. Contribute to tender submissions and business development initiatives, when required.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
Regional Manager Bristol/Manchester/Gatwick in Bristol employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager Bristol/Manchester/Gatwick in Bristol
✨Tip Number 1
Familiarise yourself with the operational landscape of ICTS and the specific challenges faced by the stations in Bristol, Manchester, and Gatwick. Understanding the local context will help you demonstrate your readiness to lead effectively during interviews.
✨Tip Number 2
Network with current or former employees of ICTS to gain insights into the company culture and expectations for the Regional Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in financial management and operational oversight, as these are key responsibilities of the role. Be ready to share specific examples of how you've successfully managed budgets and improved performance in previous positions.
✨Tip Number 4
Showcase your leadership style and ability to foster teamwork during the interview process. Highlight instances where you've led cross-departmental collaboration or resolved conflicts, as this aligns with the ethos of ICTS.
We think you need these skills to ace Regional Manager Bristol/Manchester/Gatwick in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership and operational oversight. Emphasise your ability to manage teams, engage clients, and ensure compliance, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the company's ethos, particularly their focus on customer service, teamwork, and innovation. Share specific examples from your past that demonstrate how you embody these values.
Highlight Financial Acumen: Since financial management is a crucial part of this role, include any relevant experience you have with budget preparation, financial analysis, or resource allocation. This will show your capability in managing the financial aspects of the position.
Showcase Cross-Functional Collaboration: Provide examples of how you've successfully collaborated with different departments in previous roles. This will illustrate your ability to work across functions, which is essential for the Regional Manager position.
How to prepare for a job interview at ICTS (UK) Ltd
✨Understand the Company Ethos
Familiarise yourself with the company's core values: Customer First, Teamwork, Innovation, and Integrity. Be prepared to discuss how you embody these values in your previous roles and how they align with your leadership style.
✨Demonstrate Leadership Experience
Prepare examples of your past leadership experiences, particularly in managing teams across multiple locations. Highlight specific instances where you successfully resolved client concerns or improved operational performance.
✨Showcase Financial Acumen
Since financial management is a key responsibility, be ready to discuss your experience with budget preparation, expenditure monitoring, and financial analysis. Bring examples of how you've managed budgets effectively in previous roles.
✨Prepare for Cross-Functional Collaboration
Think about your experience working with different departments and how you facilitated communication and collaboration. Be ready to share examples of how you’ve worked with finance, IT, and other teams to achieve common goals.
