Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage HBS operations at Heathrow, ensuring top-notch service delivery and client satisfaction.
- Company: Join a leading company committed to fairness and respect in a dynamic environment.
- Benefits: Competitive pay, professional development, and a supportive team culture.
- Why this job: Be a key player in a fast-paced setting, making a real impact on operations.
- Qualifications: Experience in management, excellent communication skills, and a proactive approach.
- Other info: Opportunity for growth with a focus on training and staff development.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: Based at LHR.
REPORTING TO: HAL Station Manager
HOURS OF WORK: As required for proper performance of duties
RATE OF PAY: TBC
CLOSING DATE: 15th March 2026
To be responsible for overall running of HBS Operations in and around Heathrow.
KEY TASK AREAS / RESPONSIBILITIES
- Overall day to day responsibility for the service delivery (planning, Payroll, Invoicing, annual leave, KPIs, SLAs, etc.) of the ICTS (UK) operations in HBS LHR
- Overall responsibility towards the company’s clients in matters of service delivery.
- Responsible for HBS Yearly and Monthly Budgets.
- Responsible for Health and Safety (H&S), Risk Assessments (RAs) and Business Continuity Plan (BCP)
- Responsible for the updates and maintenance of Standard Operations Procedures (SOPs)
- Maintains frequent contact with clients for feedback, planning and development of additional services
- Oversees the professional performance of Duty Manager/Supervisors
- Monthly audit of their contract to ensure compliance with all regulatory, internal and client procedures
- Conduct Staff Appraisals as required by ICTS (UK) & Ireland Ltd
- Recurrent and On Job Training, Drills and staff development.
- Responsible for company internal systems.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
PERSON SPECIFICATION
- Experience in ICTS at Duty Manager level for a minimum of one year
- Excellent communication skills both oral and written
- Track record of ability to work under pressure in dynamic work environment
- Flexibility according to operational needs
- Good administration skills
- Computer literate (Microsoft 365)
- Experience of directly managing a team.
- Leading by example approach to management
- Tidy, organised, presentable
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work in England/UK and also have a permanent NI number. Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s). This position may be subject to Client/Board approval. All Positions are subject to a probationary period of 6 months.
Please Note: The probationary period can be extended should the candidate's performance not meet the required standard. ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER.
HBS Contract Manager in Hounslow employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HBS Contract Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more relaxed you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace HBS Contract Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HBS Contract Manager role. Highlight your experience in ICTS and any relevant management skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Be sure to mention your communication skills and ability to work under pressure, as these are key for us.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or managed budgets effectively. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at ICTS (UK) Ltd
✨Know Your Operations
Familiarise yourself with the day-to-day operations of HBS at Heathrow. Understand the key responsibilities like service delivery, budgeting, and compliance. This will show that you’re not just interested in the role but also in how it fits into the bigger picture.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to lead by example and conduct staff appraisals. This is crucial for a Contract Manager role, so be ready to discuss your management style.
✨Communicate Effectively
Since excellent communication skills are a must, practice articulating your thoughts clearly. Be prepared to discuss how you maintain contact with clients and gather feedback. This will demonstrate your commitment to service delivery and client satisfaction.
✨Be Organised and Presentable
Make sure you present yourself well and come across as tidy and organised. Bring any necessary documentation and prepare questions about the company’s procedures and policies. This reflects your attention to detail and professionalism, which are key in this role.