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- Tasks: Manage HBS operations at Heathrow, ensuring top-notch service delivery and client satisfaction.
- Company: Join a leading company committed to fairness and respect in a dynamic environment.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be a key player in a fast-paced setting, making a real impact on operations.
- Qualifications: Experience in management, excellent communication skills, and a proactive approach.
- Other info: Enjoy a supportive culture with a focus on staff development and career progression.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION: Based at LHR.
REPORTING TO: HAL Station Manager
HOURS OF WORK: As required for proper performance of duties
RATE OF PAY: TBC
CLOSING DATE: 15th March 2026
To be responsible for overall running of HBS Operations in and around Heathrow.
KEY TASK AREAS / RESPONSIBILITIES
- Overall day to day responsibility for the service delivery (planning, Payroll, Invoicing, annual leave, KPIs, SLAs, etc.) of the ICTS (UK) operations in HBS LHR
- Overall responsibility towards the company’s clients in matters of service delivery.
- Responsible for HBS Yearly and Monthly Budgets.
- Responsible for Health and Safety (H&S), Risk Assessments (RAs) and Business Continuity Plan (BCP)
- Responsible for the updates and maintenance of Standard Operations Procedures (SOPs)
- Maintains frequent contact with clients for feedback, planning and development of additional services
- Oversees the professional performance of Duty Manager/Supervisors
- Monthly audit of their contract to ensure compliance with all regulatory, internal and client procedures
- Conduct Staff Appraisals as required by ICTS (UK) & Ireland Ltd
- Recurrent and On Job Training, Drills and staff development.
- Responsible for company internal systems.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
PERSON SPECIFICATION
- Experience in ICTS at Duty Manager level for a minimum of one year
- Excellent communication skills both oral and written
- Track record of ability to work under pressure in dynamic work environment
- Flexibility according to operational needs
- Good administration skills
- Computer literate (Microsoft 365)
- Experience of directly managing a team.
- Leading by example approach to management
- Tidy, organised, presentable
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work in England/UK and also have a permanent NI number. Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s).
This position may be subject to Client/Board approval. All Positions are subject to a probationary period of 6 months.
Please Note: The probationary period can be extended should the candidate's performance not meet the required standard.
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER
HBS Contract Manager employer: ICTS (UK) Ltd
Contact Detail:
ICTS (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HBS Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at ICTS. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research HBS operations and be ready to discuss how your experience aligns with their needs. Show them you’re not just another candidate, but the right fit.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in their minds. It shows you're genuinely interested and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace HBS Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HBS Contract Manager role. Highlight your experience in ICTS and any relevant management skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Be sure to mention your communication skills and ability to work under pressure, as these are key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your capability in managing teams and operations. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ICTS (UK) Ltd
✨Know Your Operations
Familiarise yourself with the day-to-day responsibilities of HBS operations, especially around Heathrow. Understand the key performance indicators (KPIs) and service level agreements (SLAs) that are crucial for the role. This will show your potential employer that you’re not just interested in the job, but that you’re ready to hit the ground running.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have with staff appraisals, training, and development, as this will resonate well with the interviewers.
✨Showcase Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you maintain frequent contact with clients and how you handle feedback. This will demonstrate your ability to manage client relationships effectively.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on your knowledge of health and safety regulations, risk assessments, and standard operating procedures. Be ready to discuss how you’ve ensured compliance in previous roles, as this will highlight your attention to detail and commitment to operational excellence.