At a Glance
- Tasks: Ensure safety and security at a prestigious site while providing excellent customer service.
- Company: Join a leading security firm known for its commitment to safety and professionalism.
- Benefits: Full training, health insurance, pension scheme, and discounts on shopping.
- Other info: Flexible shifts with opportunities for career growth and teamwork.
- Why this job: Make a real difference in people's safety while developing your skills in a dynamic environment.
- Qualifications: SIA license required; strong customer service and communication skills essential.
The predicted salary is between 30000 - 40000 € per year.
In this high-profile role, you will be responsible for ensuring the security and safety of premises and people at a prestigious client site. An experienced Security Officer, with exceptional customer-focus, you will carry out a range of duties including:
- Control access/egress to the site, patrol, and search vehicles and bags.
- Ensure the site boundary is secure by checking that all persons transiting the access point have the right to enter.
- Respond to customer requests and queries.
- Check and challenge ID passes with a professional and friendly approach.
- Deactivate and activate alarms, and unlock and lock buildings, rooms, external barriers and gates to prevent unauthorised personnel or hazards on site.
- Identify and report Health & Safety issues and carry out first aid if necessary.
- Maintain records, including incident reports, using computer and paper-based systems.
- Ensure that the area of responsibility complies with site rules at all times, escalating issues or non-compliances accurately and in line with procedures, and taking responsibility for building security.
- Work collaboratively alongside contractors and other subcontractors to provide a high standard of customer service.
- Ensure evacuation procedures are adhered to, leading actions to ensure muster procedures are followed.
Shifts are normally 12 hours in duration, covering day shift on a pattern of 5 on 3 off. As part of a small team you will need to be reliable and flexible to support your colleagues.
Required qualifications
- Essential:
- SIA Door Supervision (DS) or Security Guarding (SG) license.
- Strong customer service skills and experience.
- Excellent communication, organisational and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Experience in a customer-facing role, ideally in security.
- Good IT and administration skills.
- Five years of checkable work history and references.
- Pass a criminal records check (CRC) to the required standard.
- Desirable qualifications:
- First Aid at Work qualification.
- SIA CCTV (PSS) Licence.
Benefits
- Full training, uniform and health and safety equipment provided.
- Personal Pension Scheme.
- Health Insurance Scheme.
- Discount shopping platform.
- Employee Assistance Programme.
- Cycle to Work Scheme.
Security Officer in Chalfont employer: ICTS (UK) Ltd
As a Security Officer at our prestigious client site, you will join a supportive and dynamic team dedicated to maintaining safety and security while delivering exceptional customer service. We offer comprehensive training, a personal pension scheme, health insurance, and a range of employee benefits that promote well-being and work-life balance. Our commitment to professional development ensures that you have ample opportunities for growth in your career within a respected and high-profile environment.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in Chalfont
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Security Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security scenarios. Think about how you'd handle customer queries or emergency situations. We want you to shine and show off that calm, professional approach!
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your exceptional focus on service, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Security Officer in Chalfont
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in security and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills:As a Security Officer, communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through clear writing or by sharing examples of how you’ve handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at ICTS (UK) Ltd
✨Know Your Responsibilities
Familiarise yourself with the specific duties of a Security Officer. Understand the importance of controlling access, responding to customer queries, and maintaining safety protocols. This knowledge will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Customer Service Skills
Since this role requires exceptional customer focus, prepare examples from your past experiences where you successfully handled customer interactions. Highlight how you maintained professionalism and a friendly approach, especially in challenging situations.
✨Demonstrate Calmness Under Pressure
Be ready to discuss scenarios where you had to remain calm and composed. Interviewers will want to see that you can handle stressful situations effectively, so think of specific instances where you managed emergencies or difficult customers.
✨Prepare for Technical Questions
Brush up on your IT and administration skills, as well as any relevant security protocols. Be prepared to answer questions about alarm systems, ID checks, and health and safety regulations. Showing your technical knowledge will set you apart from other candidates.
