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- Tasks: Ensure safety and security at a prestigious site while providing excellent customer service.
- Company: Join ICTS, a leader in integrated security and customer services since 1987.
- Benefits: Enjoy a personal pension scheme, health insurance, and discounts on shopping.
- Why this job: Make a real difference in a high-profile role while developing your skills.
- Qualifications: SIA license required; strong customer service and communication skills essential.
- Other info: Flexible shifts with opportunities for career growth in a dynamic environment.
The predicted salary is between 30000 - 40000 £ per year.
In this high-profile role, you will be responsible for ensuring the security and safety of premises and people at a prestigious client site.
Responsibilities
- To undertake a range of general tasks, including (but not limited to) the control of access/egress to site, patrols and searching of vehicles and bags, when required.
- To ensure that the site boundary is secure by successfully ensuring that all persons transiting the access point have been checked to ensure they have the right to enter.
- Responding to customer requests and queries.
- Checking and challenging ID passes with a professional and friendly approach.
- De‑activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.
- Identifying and reporting Health & Safety issues and carrying out first aid if necessary.
- Maintaining records including incident reports using computer- and paper-based systems.
- Ensuring that the area of responsibility is compliant with site rules at all times, escalating issues or non‑compliances accurately and in line with procedures and responsible for building security.
- Work collaboratively alongside Contractors and all other subcontractors to provide a high standard of customer service.
- To ensure evacuation procedures are adhered to, leading actions to ensure muster procedures are followed.
The shifts are normally 12 hours duration covering day shift on a pattern of 5 on 3 off. However, as part of a small team you will need to be reliable and flexible to support your colleagues.
Qualifications & Requirements
- An SIA Door Supervision (DS) or Security Guarding (SG) license is essential.
- Strong customer service skills and experience.
- Excellent communication, organisation and interpersonal skills.
- The ability to remain calm and professional under pressure.
- Experience in a customer-facing role, ideally in security.
- Good IT and administration skills.
- Five years' checkable history and references.
- To pass a criminal records check (CRC) to the required standards.
Additional useful but not essential
- A First Aid at Work qualification.
- An SIA CCTV (PSS) Licence.
Benefits
- Personal Pension Scheme.
- Health Insurance Scheme.
- Discount shopping platform.
- Employee Assistance Programme.
- Cycle to Work Scheme.
Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.
Security Officer in Little Chalfont employer: ICTS (UK) Limited
Contact Detail:
ICTS (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Little Chalfont
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common security officer questions your way. This will help you stay calm and professional under pressure, just like you’ll need to in the role.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've handled challenging situations with customers. This will highlight your ability to remain friendly and professional, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Security Officer in Little Chalfont
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in security and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ICTS (UK) Limited
✨Know Your Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Understand the importance of access control, patrols, and customer service. Being able to discuss how you would handle these responsibilities will show your preparedness.
✨Showcase Your Customer Service Skills
Since strong customer service skills are essential for this role, think of examples from your past experiences where you successfully managed customer interactions. Be ready to explain how you would maintain a professional and friendly approach while checking ID passes.
✨Stay Calm Under Pressure
Prepare to discuss scenarios where you had to remain calm and composed in stressful situations. This could be anything from handling a difficult customer to managing an emergency. Highlighting your ability to stay level-headed will resonate well with the interviewers.
✨Demonstrate Teamwork and Flexibility
This role requires collaboration with contractors and flexibility in shifts. Share examples of how you've worked effectively in a team and adapted to changing circumstances. This will illustrate your reliability and commitment to supporting your colleagues.