At a Glance
- Tasks: Monitor and manage security incidents, ensuring safety across the EMEA region.
- Company: Join a leading corporate security team in Hammersmith, London.
- Benefits: Enjoy competitive pay, health insurance, and a personal pension scheme.
- Other info: Full training provided with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real difference in security management.
- Qualifications: SIA Door Supervisor license and experience with security systems required.
The predicted salary is between 37000 - 38000 € per year.
The EMEA Security Control Centre (ESCC) - Controller is based at our client head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open‑source media monitoring tools, along with other Security, management & reporting tools. Troubleshoot issues relating to the Security Systems hardware, software, or infrastructure and where unable to resolve, escalate as per SOPs.
Main responsibilities
- Relationship Management: Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise. You must be an effective team player.
- Operations Management: Maintain and enhance the standard of the Security Team through outstanding service. Create and manage incident reports in accordance with the Control Room Manual. Monitor and manage incident alert and response platforms in order to identify, establish, assess and elevate according to established SOPs. Report incidents throughout the EMEA region as per SOPs. Collate and report on security related intelligence to safeguard all staff members that are travelling to or are based in the EMEA region. Troubleshooting and technical support of security systems hardware and software. Have a full understanding of the functions covered at all sites, not limited to Access control, physical security, CCTV, General Business Support. Support the supervisors when required. Adhere to company culture and core values.
- Other Duties: Be aware of policy and procedures owned and changed from time to time by ICTS. Be aware of policy and procedures owned and changed from time to time by the client. Carry out any additional duties requested by operational management.
Required skills & Experience
- Experience in the use of physical security systems, not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.
- Excellent interpersonal and communication skills with an excellent command of the English language both verbal and written.
- Experience in supporting operational security management & decision making.
- The ability to work effectively in a demanding and at times, stressful environment.
- A flexible approach and be comfortable responding quickly to developing security incidents.
- A methodical, structured approach to incident escalation, management, resolution and reporting.
- Ability to work under own initiative.
- Proficient in the use of the Microsoft Office package; Word, Excel, Outlook, PowerPoint.
- An understanding and commitment to Equality, Diversity & Inclusion Teams.
- Deliver excellent customer service.
Qualifications & Licences
- Essential: SIA Door Supervisor license
- Desirable: SIA Public Surveillance (CCTV) license, FREC 3 or I/FPOS certificate, Security systems qualifications; Genetec; Lenel On‑Guard, ILM/CMI Level 3 Leadership qualification or similar.
Benefits
- Full training, uniform (if applicable) and health and safety equipment are provided.
- Personal Pension Scheme.
- Health Insurance Scheme.
- Discount shopping platform.
- Employee Assistance Program.
- Cycle to Work Scheme.
ESCC Controller employer: ICTS (UK) Limited
Join our dynamic team as an ESCC Controller in Hammersmith, London, where you will play a crucial role in ensuring the safety and security of our EMEA operations. We pride ourselves on fostering a supportive work culture that values teamwork, professional development, and employee well-being, offering comprehensive training, health insurance, and a personal pension scheme. With a focus on equality, diversity, and inclusion, we provide a rewarding environment for those looking to make a meaningful impact in the field of corporate security.
StudySmarter Expert Advice🤫
We think this is how you could land ESCC Controller
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the security sector, especially those who have worked at ICTS. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of security systems and incident management. We want to show that we’re not just familiar with the tools but can also handle real-life scenarios effectively.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to security operations. This will help us articulate our experience and skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ESCC Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with security systems, incident management, and communication skills. We want to see how your background aligns with the ESCC Controller role, so don’t hold back on showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about security and how you can contribute to our team. Keep it concise but impactful – we love a good story that connects your experience to the job.
Showcase Your Skills:In your application, be sure to mention your proficiency with tools like CCTV, access control systems, and mass notification platforms. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at ICTS (UK) Limited
✨Know Your Security Systems
Make sure you brush up on your knowledge of physical security systems like CCTV, intrusion detection, and access control. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also troubleshoot and manage incidents effectively.
✨Demonstrate Teamwork Skills
Since this role requires working closely with various teams, think of examples where you've successfully collaborated with others. Highlight your ability to communicate clearly and work under pressure, as this will reassure the interviewers that you can handle the demands of the job.
✨Prepare for Incident Scenarios
Expect to be asked about how you would handle specific security incidents. Prepare a few scenarios in advance, detailing your approach to monitoring, escalation, and reporting. This will demonstrate your methodical and structured approach to incident management, which is crucial for the ESCC Controller role.
✨Show Your Commitment to Values
Familiarise yourself with the company's culture and core values, especially around equality, diversity, and inclusion. Be prepared to discuss how you embody these values in your work. This will help you connect with the interviewers and show that you're a good fit for their team.
