At a Glance
- Tasks: Lead the Security team at London Heathrow, ensuring safety and efficiency.
- Company: Join a dynamic team at one of the world's busiest airports.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Be part of a safety-first culture while enhancing your leadership skills in a fast-paced environment.
- Qualifications: Previous management experience and strong communication skills are essential.
- Other info: This role requires flexibility for 24/7 operations and offers a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
LOCATION
Ready to make your application Please do read through the description at least once before clicking on Apply.
– London Heathrow Airport POSITION -Duty Manager REPORTING TO -Terminal Manager HOURS OF WORK -As required for proper performance of duties RATE OF PAY -TBC CLOSING DATE -12th March 2025.
Purpose of the role To manage the security operation, both Landside and Airside, by leading the Security team to deliver a safe and efficient operation that meets all required service standards and operates in line with regulations and standard operating procedures.
The post holder will have overall responsibility for the on-day performance, ensuring company ethos & standards, airport brand and department policies, are maintained.
You will ensure regular updates are received regarding performance from our Security Team.
You will work in partnership with all Managers and Airport Business Partners.
Principal responsibilities 1 Performance Managing the Security team performance in line with the business strategy, continuously aiming to raise team productivity and deliver improvement by: Driving individual and team development through performance management in line with policies and procedures.
Highlighting and mitigating barriers to performance.
Preparing and conducting Appraisals and setting Key Performance Indicators in line with the company policy.
Following the company Quality Assurance manual to ensure the process of plan, do, check, act is followed.
Lead employee engagement within the security teams.
Being visible and accessible to the teams to ensure great communication with all team members.
Responsible for overseeing monthly rostering plans matching them with pre-set budgets.
2 Customer Service Proactively deliver a consistent and high standard of customer service, identifying opportunities to improve working practises, by; Managing and progressing customer complaints, identifying service recovery procedures.
Ensuring all customer communications are consistent with Company policy, and responses are delivered within set timeframes.
Providing day-to-day operational support and additional management support during peaks.
Attend customer meetings when required and provide feedback to line management.
3
– Management of Exceptional Events Contribute to planning for Business recovery (referring to business continuity plans).
Implement the ICTS Business Continuity Plan when needed.
Conducting investigations in a timely manner and preparing reports for all exceptional incidents relating to the department.
Ensuring all employees are trained and confident in dealing with exceptional incidents.
4
– Any other duties Participating in projects and working groups and carrying out any other duties that may be outside the standard remit for the purpose of personal development, or as may be reasonably required by the company.
Complying with all legal and statutory obligations applicable to this role, and ensuring that all activities required by the safety, security, environmental and sustainable development management systems are delivered throughout the areas of responsibility of this role.
Lead a safety-first culture and approach with the team.
As well as cooperating with the Head of Safety and Compliance to ensure all Health and Safety requirements are monitored, audited and recorded and records are kept on relevant databases.
This list is not exhaustive and the business demands may require other additional duties which will be requested through your line manager.
Required Competencies Leadership whilst managing day to day operations, leads by example, motivates others, makes decisions, initiates action, takes responsibility.
Communication and influencing establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others People Management fosters team/individual performance, achieves results, sets targets and reviews against them, leads, motivates and empowers others, deals with issues, coaches and encourages others Task focussed as well as people centred Ability to work openly and collaboratively at all levels with multiple stakeholders Organisational skills plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, reviews budgets and encourages improvements, Results orientation satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes Interpersonal skills builds positive relationships, demonstrates emotionally stability, confident in own ability, approachable to all staff, shows respect and tolerance Values lives and endorses the company values Working according to budgets and manpower requirements supplying daily weekly and monthly reports to line management.
Person Specification: Essential: Previous management experience at a senior level with proven track record of delivery.
Experience of managing multiple tasks within a pressured environment.
Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels Sound judgement and decision-making skills, with a hands on, problem solving approach, able to remain calm under pressure and take control of incidents.
Excellent IT skills with a working knowledge of the range of MS Office packages.
Understanding of budgets and manpower distribution according to set requirements.
Flexibility to cover 24hrs Operations Desirable: Experience of working within a security environment Experience of managing Control Room functions.
Full clean driving licence.
CMI level 3, equivalent and above.
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well.
We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and also have a permanent NI number.
Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s).
This position may be subject to Client/Board approval.
All Positions are subject to a probationary period of 6 months.
Please Note: The probationary period can be extended should the candidates performance not meet the required standard.
ICTS IS AN EQUAL OPPORTUNITIES EMPLOYER ADZN1_UKTJ
Duty Manager employer: ICTS Ltd
Contact Detail:
ICTS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the specific security regulations and standard operating procedures at airports. This knowledge will not only help you in interviews but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlighting your ability to motivate and engage staff will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees in similar roles at the airport. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Be prepared to discuss your experience with performance management and customer service. Think of specific instances where you improved team productivity or resolved customer complaints effectively.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required competencies, as this will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous management experience, especially in high-pressure environments. Provide specific examples of how you've successfully led teams and managed performance.
Showcase Leadership Skills: Demonstrate your leadership abilities by discussing instances where you've motivated others, made decisions under pressure, or resolved conflicts. Use clear and concise language to convey your impact.
Tailor Your Application: Customize your CV and cover letter to reflect the values and ethos of the company. Mention your commitment to fairness and mutual respect, as well as your understanding of the importance of safety and compliance in a security environment.
How to prepare for a job interview at ICTS Ltd
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved performance.
✨Understand the Importance of Customer Service
Customer service is key in this role. Be ready to discuss how you've handled customer complaints in the past and what strategies you used to ensure high service standards.
✨Be Prepared for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of specific incidents where you had to make quick decisions and how you managed those situations.
✨Familiarize Yourself with Relevant Regulations
Since the role involves compliance with safety and security regulations, brush up on relevant laws and procedures. Being knowledgeable will show your commitment to maintaining high standards in operations.