Corporate Security Supervisor in Brackley

The Security Supervisor (Nights) is responsible for leading and managing all night-time security operations at a high-profile corporate site. The role requires a strong leadership presence, ensuring the delivery of exceptional security and customer service aligned to ICTS standards and client expectations. The Supervisor will ensure a secure, safe, and elite level customer-focused environment, maintaining high standards of presentation, professionalism, and vigilance, whilst proactively identifying and mitigating risks across the site.

Key Responsibilities

• Operational Leadership
  • Take responsibility for the security operation during night shifts, acting as the senior on-site decision maker, seeking advice and escalating in line with site processes where necessary.
  • Ensure all Assignment Instructions, Client Protocols, Risk Assessments and Client Expectations are followed at all times.
  • Maintain a strong, visible leadership presence across all areas and buildings including gatehouse, reception, communal areas and patrol routes.
  • Ensure effective shift handovers with clear communication of risks, incidents, and operational priorities.
• Customer Service & Client Standards
  • Deliver and promote exceptional levels of customer service in line with a high-profile corporate environment.
  • Ensure all interactions with staff, visitors, contractors, and stakeholders are professional, courteous, and security conscious.
  • Act as the on-site representative of ICTS, maintaining high service standards at all times.
  • Support a “security through service” approach, balancing safety, service, and discretion.
• Proactive Risk Identification (Early Warning Focus)
  • Maintain continuous situational awareness across the site to identify early warning signs of: Equipment or system alerts and malfunctions, Water leaks or potential flooding, Fire risks or hazards, Building or infrastructure issues.
  • Ensure all issues are promptly managed, reported, escalated, and recorded, preventing escalation into incidents.
  • Take immediate action to make safe where appropriate and ensure correct escalation routes are followed.
• Site Standards & Asset Protection
  • Ensure high standards of site security and presentation are consistently maintained, including: Doors and windows secured when not in use, Unauthorised access points closed and controlled, Lights switched off where not required, General housekeeping and security posture maintained overnight.
  • Identify and challenge any lapses in standards, ensuring corrective action is taken.
  • Support energy efficiency and asset protection through vigilant monitoring of the site environment.
• Security Operations & Patrols
  • Oversee all internal and external patrols in accordance with site protocols.
  • Ensure patrols are carried out effectively, recorded accurately, and any findings are actioned.
  • Supervise access control procedures, including vehicle and pedestrian entry.
  • Ensure gatehouse and reception operations are conducted professionally and securely and with exceptional customer service.
• Incident Management
  • Lead the response to all security and safety incidents occurring during the shift.
  • Ensure incidents are handled in accordance with company procedures and client expectations.
  • Complete and review detailed incident reports ensuring accuracy and clarity.
  • Liaise with emergency services and escalate to management when required.
• Team Supervision & Welfare
  • Supervise, support, train and develop all officers on shift.
  • Conduct regular welfare checks and performance monitoring throughout the night.
  • Ensure officers remain alert, professional, and engaged in their duties.
  • Deliver shift briefings, ensuring clear understanding of priorities and expectations.
• Compliance & Assurance
  • Ensure compliance with: ICTS policies and procedures, Client site protocols, Health & Safety requirements.
  • Maintain accurate records including patrol logs, access control records, and incident reports.
  • Support audits and ensure operational readiness at all times.
  • Promote a culture of accountability, professionalism, and continuous improvement.
• Communication
  • Maintain effective communication with: Security team members, Site management, Client stakeholders.
  • Provide clear and concise shift reports, highlighting: Incidents and actions taken, Emerging risks or concerns, Site standards and compliance issues.
  • Escalate critical issues promptly and appropriately.

Key Skills & Experience

• Proven experience in a security supervisory role within a corporate or high-profile environment.
• Strong awareness of risk, compliance, and incident management.
• Excellent customer service, communication and stakeholder engagement skills.
• Ability to identify issues early and take proactive action.
• Strong leadership, communication, and decision-making ability.
• High attention to detail and ability to maintain standards.

Qualifications

• Supervisory and leadership training and experience.
• High level customer service experience.

Key Expectations

• Maintain a high-profile, professional presence at all times.
• Demonstrate a proactive and preventative approach to security.
• Uphold the highest standards of customer service.
• Lead by example in line with client and ICTS values.
• Ensure the site remains safe, secure, and fully compliant throughout the night shift.