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- Tasks: Lead operations at Glasgow Airport, ensuring top-notch service and compliance.
- Company: Join ICTS, a leader in aviation security with over 25 years of experience.
- Benefits: Enjoy competitive pay, holiday entitlement, medical cash plan, and discounts at popular outlets.
- Why this job: Be part of a dynamic team, drive safety culture, and make a real impact in aviation.
- Qualifications: Must have a 5-year checkable work history, excellent communication skills, and management experience.
- Other info: Flexibility required; must pass security checks and have a valid driver's license.
The predicted salary is between 36000 - 60000 £ per year.
REPORTING TO – Divisional Director of Aviation (Scotland)
HOURS OF WORK – Hours to suit the needs of the business
RATE OF PAY – Competitive
CLOSING DATE – 30/06/2025
ICTS AVIATION OVERVIEW
As its primary field of operation, ICTS has remained the premier supplier of aviation security services for over twenty-five years. In more recent years, ICTS has expanded its portfolio to incorporate a wide range of customer related services including above wing ground handling, airline representation and assistance for passengers with reduced mobility.
Dedicated to continually improving and refining its products, ICTS invests considerably in the development of new tools and procedures. As such, ICTS has provided clients with groundbreaking utilities that, due to their success, have later been adopted by the entire trans-Atlantic aviation industry.
ICTS is regularly invited to participate in the trialling and development of new aviation security systems and has worked closely with the UK, mainland European and US governments on many occasions.
KEY TASK AREAS / RESPONSIBILITIES
We are currently recruiting a Station Manager to be responsible for the overall running and performance of our operation at Glasgow Airport and ensuring that all regulatory and contractual requirements are adhered to.
Please note tis role is based on-site at Glasgow Airport.
Operation Responsibility
- Providing customer service to passengers and our client
- Ensure the delivery of ICTS services in line with contractual and regulatory requirements.
- Maintenance of Client, ICTS, and quality control Standards and Company Procedures;
- Maintain the required professional standards of operation, in accordance with Company requirements;
- Oversee the professional standard of the station and ensure specified procedures are adhered to;
- To ensure the safe delivery of operations at the station through leading a safety-first culture and approach;
- Deliver and promote positive employee engagement, being visible and accessible to the team thus ensuring effective communication;
- To act within the authorities set out by Management and the company’s working procedures;
- To carry out any other duties as directed by the Divisional Director of Aviation (Scotland)
- Promote ICTS (UK) & Ireland Ltd positively.
Professional and Service Standards
- Provide guidance and support for direct reports and management team;
- Effectively delegate tasks where and when required;
- To act within the authorities set out by the Divisional Director and the company’s working procedures;
- To carry out any other duties as directed by the Divisional Director
Client/Customer Responsibility
- Regular liaison with the clients to ensure high levels of contractual compliance and client satisfaction;
- Implement any changes to task to be carried out that the client may reasonably request and inform the Regional Manager of such changes;
- Relate effectively with the customer making sure that reasonable requests are completed, and that any customer complaints are fully investigated and responded to in a timely fashion;
- Ensure any new business opportunities within the Station are fully explored and developed
- Leadership: leads by example, motivates others, makes decisions, initiates action, takes responsibility;
- Communication and Influencing: establishes communication channels, actively listens, clarifies, gives/seeks feedback, clear and concise, persuasive/negotiates with others;
- People Management: fosters team/individual performance, achieves results, sets targets and reviews them, leads, motivates and empowers others, deals with issues, coaches and encourages others;
- Task focused as well as people centered;
- Ability to focus on direct areas of responsibility whilst also able to act in interests of broader operating divisions;
- Ability to work openly and collaboratively at all levels with multiple stakeholders;
- Organisational Skills: plans well in advance, sets clear objectives, manages time/delegates, reviews progress against plan, ensures sufficient resources, encourages improvements;
- Commercial and Financial Awareness: effective financial management, maximizes use of resources, identifies and delivers business growth opportunities;
- Results Orientation: satisfies internal/external customers, effective performance management, addresses cross functional issues and technical issues, knowledge of systems and processes;
- Interpersonal Skills: builds positive relationships, demonstrates emotional stability, confident in own ability, approachable to all staff, shows respect and tolerance;
- Values: lives and endorses the company values
BENEFITS
- Holiday entitlement
- Medical cash plan
- Ongoing training and development
- Company benefit portal providing discounts at top high street outlets
- Refer a friend bonus
PERSON SPECIFICATION
- 5-year checkable work history
- Successful clearance of a Criminal Record Check and Counter Terrorism Check prior to start date
- Excellent communication skills – both oral and written
- Flexibility according to operational needs
- Track record of ability to work under pressure in a dynamic work environment
- Experience of directly managing a team
- Driver’s License
- Experience within Aviation Management
- Security Industry Experience
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work here and also have a permanent NI number.
This position may be subject to Client/Board approval.
Interested parties should visit our recruitment page to complete the application form online
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 30/06/2025 by TN United Kingdom
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Station Manager employer: ICTS Europe
Contact Detail:
ICTS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Manager
✨Tip Number 1
Familiarise yourself with the aviation security industry and ICTS's specific services. Understanding their operations and recent developments will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of ICTS or similar companies. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples from your past experiences. Highlight how you've motivated teams, managed conflicts, and ensured compliance with regulations in high-pressure environments.
✨Tip Number 4
Prepare to discuss your approach to customer service and client relations. Be ready to explain how you would handle complaints and ensure high levels of satisfaction, as this is crucial for the Station Manager role.
We think you need these skills to ace Station Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Station Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in aviation management and customer service. Emphasise your leadership skills and any experience managing teams, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your understanding of ICTS's values. Mention specific examples from your past experiences that demonstrate your ability to meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ICTS Europe
✨Know the Company Inside Out
Before your interview, make sure to research ICTS thoroughly. Understand their services, values, and recent developments in aviation security. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Station Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved operational efficiency. Highlight your ability to motivate others and foster a positive work environment.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've established clear communication channels in previous positions. Share instances where your active listening skills helped resolve issues or improve client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to customer complaints or operational challenges you've faced in the past. Outline your thought process and the steps you took to achieve a positive outcome.
