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- Tasks: Manage HBS operations at Heathrow, ensuring top-notch service delivery and client satisfaction.
- Company: Join a leading company committed to fairness and respect in a dynamic environment.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be a key player in a fast-paced setting, making a real impact on operations.
- Qualifications: Experience in management, excellent communication skills, and a proactive approach.
- Other info: Internal candidates must demonstrate good attendance and performance.
The predicted salary is between 40000 - 50000 £ per year.
Based at LHR.
Reporting to: HAL Station Manager
Hours of work: As required for proper performance of duties
Rate of pay: TBC
Closing date: 15th March 2026
To be responsible for overall running of HBS Operations in and around Heathrow.
Key Task Areas / Responsibilities:
- Overall day to day responsibility for the service delivery (planning, Payroll, Invoicing, annual leave, KPI’s, SLA’s, etc.) of the ICTS (UK) operations in HBS LHR.
- Overall responsibility towards the company’s clients in matters of service delivery.
- Responsible for HBS Yearly and Monthly Budgets.
- Responsible for Health and Safety (H&S), Risk Assessments (RAs) and Business Continuity Plan (BCP).
- Responsible for the updates and maintenance of Standard Operations Procedures (SOPs).
- Maintains frequent contact with clients for feedback, planning and development of additional services.
- Oversees the professional performance of Duty Manager/Supervisors.
- Monthly audit of their contract to ensure compliance with all regulatory, internal and client procedures.
- Conduct Staff Appraisals as required by ICTS (UK) & Ireland Ltd.
- Recurrent and On Job Training, Drills and staff development.
- Responsible for company internal systems.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management.
Person Specification:
- Experience in ICTS at Duty Manager level for a minimum of one year.
- Excellent communication skills – both oral and written.
- Track record of ability to work under pressure in dynamic work environment.
- Flexibility according to operational needs.
- Good administration skills.
- Computer literate (Microsoft 365).
- Experience of directly managing a team.
- ‘Leading by example’ approach to management.
- Tidy, organised, presentable.
We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.
All applicants must have correct documentation enabling them to work in England/UK and also have a permanent NI number.
Internal candidates will be expected to show a good attendance/timekeeping record and also a good performance in their previous role(s).
This position may be subject to Client/Board approval. All Positions are subject to a probationary period of 6 months. Please Note: The probationary period can be extended should the candidate’s performance not meet the required standard.
Interested parties should send their CV with a covering letter to Andre Mendes.
ICTS is an equal opportunities employer.
HBS Contract Manager in Longford employer: ICTS Europe
Contact Detail:
ICTS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HBS Contract Manager in Longford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace HBS Contract Manager in Longford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HBS Contract Manager role. Highlight your experience in ICTS and any relevant management skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Be sure to mention your communication skills and ability to work under pressure, as these are key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your capability in managing teams and operations. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all candidates. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at ICTS Europe
✨Know Your Responsibilities
Make sure you understand the key responsibilities of the HBS Contract Manager role. Familiarise yourself with service delivery, budgeting, and health and safety protocols. This will help you demonstrate your knowledge and show that you're ready to take on the challenges of the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in ICTS, especially at the Duty Manager level. Highlight specific examples where you've successfully managed a team or improved service delivery. This will give the interviewers confidence in your ability to lead effectively.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you handle feedback and maintain client relationships, as these are key aspects of the job.
✨Demonstrate Flexibility
The job requires flexibility according to operational needs, so be ready to discuss how you've adapted to changing situations in the past. Share examples of how you've worked under pressure and maintained organisation, which will show that you can thrive in a dynamic environment.