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For Companies At a Glance
- Tasks: Support education customers with 1st to 3rd line IT issues, both on-site and remotely.
- Company: Join a leading IT services provider partnering with top brands like Dell, Microsoft, and Apple.
- Benefits: Enjoy full-time hours, hands-on experience, and the chance to work with cutting-edge technology.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in education.
- Qualifications: Experience with Windows, Mac OS, iOS, and strong troubleshooting skills are essential.
- Other info: Entry-level position perfect for tech-savvy high school and college students.
The predicted salary is between 28800 - 48000 £ per year.
Join our team as an IT Engineer, providing support to our education customers with a variety of responsibilities including 1st, 2nd, and 3rd line support. This role involves working at customer sites and remotely outside of these times. You will act as an extension of our customers' teams, delivering high-quality support across Cloud technologies, Windows, Apple desktop OS, mobile devices such as iPads, and Windows Server OS.
We seek candidates who are experienced with the latest technologies, possess excellent troubleshooting and communication skills, and are confident problem solvers. Essential knowledge includes:
- Windows OS
- Mac OS
- iOS
- Active Directory
- Office 365
- Azure
- Group Policy
- Networking concepts
- Related hardware
As partners and resellers of leading IT brands (Dell, HPE, Lenovo, Cisco, Microsoft, Google, Apple), familiarity with their technical stacks is crucial.
On-Site Tasks:
- Visit schools and businesses for scheduled SLA visits.
- Attend site for emergency callouts as authorized.
- Manage your schedule to ensure responsive on-site service.
- Build trust with key contacts at your schools.
- Highlight additional services offered by iCT4.
- Conduct on-site installations as required.
Remote Tasks:
- Provide remote support via phone, email, live chat, or referrals.
- Be the primary contact for your assigned customers.
- Implement configuration changes and liaise with third-party teams.
- Maintain accurate notes and updates in the helpdesk system.
- Monitor remote tools for proactive issue detection.
- Check backup systems for compliance and resolve issues.
- Patch and maintain customer infrastructure to minimize downtime.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Engineering and Information Technology
- Industries: IT Services and IT Consulting
Contact Detail:
iCT4 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field I.T Engineer (Cornwall)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Mac OS, and Azure. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare to showcase your troubleshooting skills through practical examples. Think of specific instances where you resolved complex IT issues, as this will highlight your problem-solving abilities during the interview.
✨Tip Number 4
Demonstrate your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, showing that you can explain technical concepts simply will set you apart from other candidates.
We think you need these skills to ace Field I.T Engineer (Cornwall)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially with Windows OS, Mac OS, and cloud technologies. Use specific examples to demonstrate your troubleshooting skills and familiarity with the technical stacks mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention your experience with customer service and how you can build trust with clients, as this is crucial for the position.
Showcase Technical Skills: Clearly list your technical skills related to the job, such as knowledge of Active Directory, Office 365, Azure, and networking concepts. Providing evidence of certifications or training in these areas can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Engineer role.
How to prepare for a job interview at iCT4 Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of Windows OS, Mac OS, iOS, and the other technologies mentioned in the job description. Be prepared to discuss your experience with troubleshooting these systems and any relevant certifications you may have.
✨Demonstrate Communication Skills
Since this role involves working closely with customers, it's essential to showcase your communication skills. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved technical issues, especially in a customer-facing role.
✨Research the Company and Its Partners
Familiarise yourself with StudySmarter and its partners like Dell, HPE, and Microsoft. Understanding their products and services will help you align your answers with the company's values and demonstrate your genuine interest in the role.
