At a Glance
- Tasks: Provide top-notch technical support for desktops, laptops, and more.
- Company: Join a leading IT services group with a strong presence across Ireland.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Fast-paced environment with a focus on customer satisfaction.
- Why this job: Be part of a dynamic team solving real tech issues every day.
- Qualifications: 3+ years in IT support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
ICT Services is a leading IT field services, roll‑out and support services group.
The 100‑strong team you’ll be working with provides an all-Ireland service from nine offices and some hubs, and is partnered with the largest and most innovative developers and IT manufacturers in the world.
The group is headquartered in Dublin, with a subsidiary in Northern Ireland, making it a true Island of Ireland resource.
ICT Services delivers best‑in‑class IT solutions to customers, among them the biggest names in business across key industry sectors throughout Ireland.
Role
ICT Services is currently seeking a Deskside Support Engineer in Northern Ireland. This is a full‑time position working onsite with our customer.
Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals.
- Troubleshoot and resolve hardware, software, and network issues in a timely and efficient manner.
- Assist with installations, upgrades, and configurations of hardware and software.
- Collaborate with remote teams to elevate more complex issues when necessary.
- Maintain accurate records of all incidents and support requests via the ticketing system.
- Ensure high levels of customer service and satisfaction at all times.
Requirements
- Minimum of 3 years of experience in a Level 1 IT support or helpdesk role.
- Strong troubleshooting skills in hardware, software, and network environments.
- Familiarity with Windows operating systems, Microsoft Office Suite, and common IT hardware.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Ability to manage time effectively and prioritize tasks in a fast‑paced environment.
- #J-18808-Ljbffr
Deskside Support Engineer – Belfast employer: Ict Services
ICT Services in Belfast is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a focus on hands-on experience and direct client engagement, team members benefit from ongoing training opportunities and a supportive environment that fosters innovation and collaboration. Join us to be part of a dedicated team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer – Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ict Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ict Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ict Services!
✨Direct Apply to Ict Services
Let's not forget to apply directly through the Ict Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer – Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ict Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ict Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ict Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
