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- Tasks: Deliver exceptional customer service and support Account Managers in strengthening client relationships.
- Company: Join a global leader in sustainable textile hygiene and facility services.
- Benefits: 29 days holiday, ongoing training, and clear career progression opportunities.
- Why this job: Be part of a supportive team where your ideas truly matter.
- Qualifications: Strong communication skills and proficiency in Microsoft Office, especially Excel.
- Other info: Dynamic role with opportunities for personal growth in a multinational environment.
The predicted salary is between 22000 - 26000 £ per year.
About a career with Elis. Elis is an international multi-service provider offering textile hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative circular solutions supplying workwear, hygiene products, washroom services, and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
Your Mission at Elis: We are looking for a Customer Relationship Assistant to join our ICS team at our Portsmouth site to deliver exceptional customer service while supporting Account Managers and the Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching, and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the ICS division.
What will make you stand out:
- Strong customer service and relationship-building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Experience in sales, service management, or administration is desirable.
- Previous people management experience is advantageous.
What's on offer:
- 29 Days Holiday
- Employee Assistance Programme
- On-site Parking
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested? Then apply online!
Customer Service Assistant in Portsmouth employer: ICS
Contact Detail:
ICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Portsmouth
✨Tip Number 1
Get to know the company! Research Elis and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more prepared and articulate during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Elis.
We think you need these skills to ace Customer Service Assistant in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your strong communication skills and any relevant experience in customer service or administration that aligns with what we're looking for.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel, as well as any experience with Microsoft Dynamics. We love seeing candidates who can demonstrate their analytical and organisational abilities!
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We value strong relationship-building skills, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Elis!
How to prepare for a job interview at ICS
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what exceptional service looks like and be ready to share examples of how you've handled difficult situations or built strong relationships with customers.
✨Master Microsoft Office Skills
Since proficiency in Microsoft Office, especially Excel, is key for this role, make sure you can demonstrate your skills. Prepare to discuss how you've used these tools in previous roles, perhaps by analysing data or creating reports.
✨Showcase Your Communication Skills
This position requires excellent verbal and written communication. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication made a difference in resolving an issue.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Think of specific examples from your past experiences that highlight your analytical skills and attention to detail, as these are crucial for the role.
