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- Tasks: Coordinate customer start-ups and ensure smooth project implementation.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, employee discounts, and a company pension.
- Other info: Dynamic role with opportunities for growth in a creative and agile environment.
- Why this job: Make a real impact by helping businesses improve their services every day.
- Qualifications: Customer-focused mindset, strong planning skills, and good communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people.
We have an excellent opportunity for a Customer Start Up Coordinator to join us at our Grangemouth site where you will continually contribute to the achievement of functional objectives that support the company business plan.
Why choose Elis? You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK. We are an ambitious business with plans to grow in the UK service industry and we have an unrelenting desire to become an employer of choice. Elis is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on: Respect, Integrity, Exemplarity and Responsibility. Our culture of service and quality is based on the commitment of our employees, who are the company’s greatest asset. Joining Elis allows you to become part of a business that is agile, creative and market leading in our industry.
Your Mission at Elis:
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
What will make you stand out?
- Display a customer centric mind-set.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in writing.
- Structured and self-driven.
- Good understanding of Microsoft systems.
What's on offer?
- 29 Days Holiday.
- Employee Assistance Programme.
- On-site Parking.
- Company pension.
- Employee discount.
Interested? Then apply online!
Your contact person: Katy Everitt HR & Resourcing Manager - ICS Tel: katy.everitt@elis.com
Customer Start up Coordinator in Grangemouth employer: ICS
Contact Detail:
ICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Start up Coordinator in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Elis on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching Elis and its services. Understand their values like Respect, Integrity, and Responsibility. Show us how you embody these traits in your past experiences!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent oral and written communication, consider doing mock interviews with friends or family. Get comfortable discussing your customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Elis team. Good luck!
We think you need these skills to ace Customer Start up Coordinator in Grangemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Start Up Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your planning and communication abilities.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who demonstrate a genuine interest in our mission and values, so don’t hold back on expressing why you want to join Elis!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically to make it easy for us to see how you fit the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at ICS
✨Know the Company Inside Out
Before your interview, take some time to research Elis and its services. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
As a Customer Start Up Coordinator, you'll likely face scenario-based questions. Think about past experiences where you've successfully managed projects or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Planning Skills
Since strong planning skills are essential for this role, be ready to discuss how you approach project management. Bring examples of how you've created project plans, set milestones, and monitored progress in previous roles. This will demonstrate your capability to handle the responsibilities of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during customer start-ups, or how success is measured in this role. This shows that you're proactive and genuinely interested in contributing to the team.