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- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join a leading international provider committed to sustainability and customer well-being.
- Benefits: Enjoy 33 days holiday, company car, pension, private medical, and more.
- Other info: Great career growth opportunities with a supportive team.
- Why this job: Make a real impact by building strong customer relationships in a dynamic environment.
- Qualifications: Strong listening, analytical skills, and the ability to influence others.
The predicted salary is between 30000 - 40000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principal aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company’s growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver’s license.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.
Interested? Then apply online!
Account Manager in Glasgow employer: ICS
Contact Detail:
ICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Elis's values and services. Show how your skills align with their mission of sustainability and customer service. We want to see that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help retain and grow customer accounts. Use specific examples from your past experiences to demonstrate your ability to deliver exceptional customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Elis.
We think you need these skills to ace Account Manager in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and account management, and show how you can contribute to our mission of sustainability and customer retention.
Showcase Your Skills: We want to see your ability to analyse data and manage customer relationships. Use specific examples from your past roles to demonstrate your attention to detail and your knack for influencing others. This will help us see how you fit into our team.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for customer service and sustainability, and how you can help us achieve our growth targets.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Elis!
How to prepare for a job interview at ICS
✨Know Your Customer
Before the interview, take some time to research Elis and its customer base. Understand their services and how they impact customer satisfaction. This will help you demonstrate your ability to think like the customer and act as their voice during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Think of specific examples where you've identified trends or opportunities for growth. This will highlight your attention to detail and your ability to make data-driven decisions, which are crucial for the Account Manager role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing complaints or exploring cross-selling opportunities. Practise your responses to these scenarios, focusing on your problem-solving skills and how you can drive customer retention and growth.
✨Demonstrate Collaboration Skills
Since the role requires strong collaboration across departments, be ready to share examples of how you've successfully worked with others in the past. Highlight your influencing skills and how you've contributed to team success, as this will show you're a great fit for the company culture.