At a Glance
- Tasks: Coordinate customer start-ups and ensure smooth project implementation.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, employee discounts, and a company pension.
- Other info: Dynamic role with opportunities for growth in a meritocratic environment.
- Why this job: Make a real impact by helping businesses serve millions every day.
- Qualifications: Customer-focused mindset, strong planning, and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people.
We have an excellent opportunity for a Customer Start Up Coordinator to join us at our Rainhill site where you will continually contribute to the achievement of functional objectives that support the company business plan.
Why choose Elis? You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK. We are an ambitious business with plans to grow in the UK service industry and we have an unrelenting desire to become an employer of choice. Elis is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on: Respect, Integrity, Exemplarity and Responsibility. Our culture of service and quality is based on the commitment of our employees, who are the company’s greatest asset. Joining Elis allows you to become part of a business that is agile, creative and market leading in our industry.
Your Mission at Elis:
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
What will make you stand out?
- Display a customer centric mind-set.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in writing.
- Structured and self-driven.
- Good understanding of Microsoft systems.
What's on offer?
- 29 Days Holiday.
- Employee Assistance Programme.
- On-site Parking.
- Company pension.
- Employee discount.
Interested? Then apply online!
Your contact person: Katy Everitt HR & Resourcing Manager - ICS Tel: katy.everitt@elis.com
Customer Start Up Co-ordinator employer: ICS
Elis is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture at our Rainhill site. With a commitment to meritocracy, we reward ambition and performance while providing opportunities for professional development. Our comprehensive benefits package, including 29 days of holiday, an Employee Assistance Programme, and on-site parking, ensures that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Start Up Co-ordinator
✨Tip Number 1
Get to know the company! Research Elis and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and project management. Think about how your skills align with the role of Customer Start Up Coordinator and be ready to share examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Start Up Co-ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Start Up Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your planning and communication abilities.
Show Your Customer-Centric Mindset:In your application, emphasise your customer-focused approach. Share examples of how you've successfully engaged with clients or resolved issues in the past, as this is key to standing out in our selection process.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically to make it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application goes directly to us and allows you to easily track your application status. Don’t miss out on this opportunity!
How to prepare for a job interview at ICS
✨Know the Company Inside Out
Before your interview, take some time to research Elis and its services. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role of a Customer Start Up Coordinator, be ready to discuss how you would handle specific situations, like managing customer expectations or dealing with project delays. Think of examples from your past experiences that demonstrate your problem-solving skills and customer-centric mindset.
✨Showcase Your Planning Skills
Since strong planning skills are crucial for this role, prepare to talk about your approach to project management. You might want to outline a project plan you've created in the past, highlighting milestones and how you kept stakeholders informed throughout the process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face during customer start-ups, or how success is measured in this role. This shows that you're engaged and thinking critically about how you can contribute.
