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Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers’ operational efficiency.
Your Mission at Elis
We’re looking for a Customer Relationship Assistant to join our ICS team at our Lutterworth site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
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Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
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Manage all direct communications (email, phone) from key customers efficiently and professionally.
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Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
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Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
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Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
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Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
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Analyse lost business and complaint data to identify service trends and improvement areas.
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Provide accurate financial reporting and contribute to business reviews with General Managers.
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Offer training, coaching and subject matter support to colleagues when required.
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Work collaboratively on projects that drive service and process improvements across the ICS division.
What will make you stand out?
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Strong customer service and relationship-building skills.
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Excellent communication skills (verbal and written).
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Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
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Attention to detail with strong analytical and organisational abilities.
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Ability to work independently, manage multiple priorities and meet deadlines.
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Experience in sales, service management or administration is desirable.
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Previous people management experience is advantageous.
What’s on offer?
- On-site Parking
- Employee Assistance Programme
- 29 Days Holiday
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Clear career progression within a multinational organisation
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29 days holiday (including bank holidays)
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Ongoing training and development opportunities
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Be part of a company committed to sustainability and the circular economy
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A supportive team environment where your ideas and contributions matter
Interested?
Then apply online! Your contact person:
HR & Resourcing Manager – ICS
Tel: katy.everitt@elis.com
Contact Detail:
ICS Recruiting Team
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your customer-focused mindset and any relevant experience, even if it's not directly in sales or service. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, ensure your written application reflects that. Use a professional tone but let your personality shine through. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Teamwork and Collaboration: We value collaboration at Elis, so mention any experiences where you've worked with others to achieve a common goal. Whether it’s through coaching, sharing knowledge, or supporting colleagues, show us how you can contribute to our team dynamic.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at ICS
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that you have a customer-focused mindset, which is crucial for the role.
✨Practice Clear Communication
Since you'll be handling customer communications, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you convey information both verbally and in writing.
✨Show Your Problem-Solving Skills
Think of specific instances where you've successfully solved problems or improved processes. Be prepared to discuss these during the interview, as this will demonstrate your ability to make an impact and support continuous improvement.
✨Familiarise Yourself with Microsoft Office
Since confidence in using Microsoft Office is important, take some time to brush up on your skills. If you're not already familiar with certain applications, consider doing a quick online tutorial to boost your confidence before the interview.