At a Glance
- Tasks: Coordinate customer start-ups and ensure smooth project implementation.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, employee discounts, and a company pension.
- Other info: Dynamic role with opportunities for growth in a meritocratic environment.
- Why this job: Make a real impact by helping businesses improve their services every day.
- Qualifications: Customer-focused mindset, strong planning skills, and effective communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people.
We have an excellent opportunity for a Customer Start Up Coordinator to join us at our Chepstow site where you will continually contribute to the achievement of functional objectives that support the company business plan.
Why choose Elis? You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK. We are an ambitious business with plans to grow in the UK service industry and we have an unrelenting desire to become an employer of choice. Elis is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on: Respect, Integrity, Exemplarity and Responsibility. Our culture of service and quality is based on the commitment of our employees, who are the company’s greatest asset. Joining Elis allows you to become part of a business that is agile, creative and market leading in our industry.
Your Mission at Elis:
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
What will make you stand out?
- Display a customer centric mind-set.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in writing.
- Structured and self-driven.
- Good understanding of Microsoft systems.
What's on offer?
- 29 Days Holiday.
- Employee Assistance Programme.
- On-site Parking.
- Company pension.
- Employee discount.
Interested? Then apply online!
Your contact person: Anna Nudds ICS - HR Business Partner Tel: anna.nudds@elis.com
Customer Start Up Co-ordinator in Chepstow employer: ICS
Elis is an exceptional employer that prioritises employee growth and well-being, offering a comprehensive benefits package including 33 days of holiday, private medical insurance, and a company pension. With a collaborative work culture that values innovation and continuous improvement, the role of UK Mobilisation Manager provides a unique opportunity to lead impactful projects across multiple sites while enjoying a supportive environment that fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Start Up Co-ordinator in Chepstow
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Start Up Coordinator role. Highlight your planning skills and customer-centric mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Elis team.
We think you need these skills to ace Customer Start Up Co-ordinator in Chepstow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Start Up Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your planning and communication abilities.
Show Your Customer-Centric Mindset:In your application, emphasise your customer-focused approach. Share examples of how you've successfully engaged with clients or improved customer satisfaction in previous roles to demonstrate that you embody the values we cherish at Elis.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically to make it easy for us to see why you're a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is received directly by our HR team, making the process smoother for both you and us!
How to prepare for a job interview at ICS
✨Know the Company Inside Out
Before your interview, take some time to research Elis and its services. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Given the role of a Customer Start Up Coordinator, be ready to discuss how you would handle specific situations, like managing customer expectations or dealing with project delays. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Planning Skills
Since strong planning skills are crucial for this role, come prepared with examples of past projects where you successfully managed timelines and resources. Highlight any tools or methods you used to keep everything on track, as this will demonstrate your capability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about the team dynamics, the challenges they face in customer start-ups, or how success is measured in this position. This shows you're thinking ahead and are genuinely interested.
