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- Tasks: Deliver exceptional customer service and support Account Managers in strengthening client relationships.
- Company: Join Elis, a global leader in sustainable textile and hygiene services.
- Benefits: Enjoy 29 days holiday, ongoing training, and clear career progression.
- Other info: Contribute to sustainability and circular economy initiatives while growing your career.
- Why this job: Be part of a supportive team where your ideas truly matter.
- Qualifications: Strong communication, organisation, and analytical skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
Your Mission at Elis: We’re looking for a Customer Relationship Assistant to join our ICS team at our Wakefield site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the ICS division.
What will make you stand out?
- Clear career progression within a multinational organisation
- 29 days holiday (including bank holidays)
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested? Then apply online!
Your contact person: Anna Nudds ICS - HR Business Partner Tel: anna.nudds@elis.com
Customer Relationship Advisor in Chepstow employer: ICS
Contact Detail:
ICS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Advisor in Chepstow
✨Tip Number 1
Get to know the company inside out! Research Elis and its services, especially in the ICS division. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Relationship Advisor, you'll need to be clear and professional. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Elis.
We think you need these skills to ace Customer Relationship Advisor in Chepstow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your communication, organisation, and analytical skills, as these are key for the position. We want to see how you can contribute to strengthening client relationships!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to customer service and account management. If you've handled complex customer queries or contributed to service improvements, let us know! We love seeing how your past roles align with our mission.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively with clients, so let your personality shine through while maintaining a professional edge.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Elis!
How to prepare for a job interview at ICS
✨Know Your Stuff
Before the interview, make sure you understand Elis and its services inside out. Familiarise yourself with their commitment to sustainability and how they operate in the industrial and commercial sectors. This will show your genuine interest and help you connect your skills to their mission.
✨Showcase Your Communication Skills
As a Customer Relationship Advisor, strong communication is key. Prepare examples of how you've effectively managed customer relationships or resolved conflicts in the past. Be ready to demonstrate your ability to communicate clearly and professionally, whether it's through email or phone.
✨Be Organised and Analytical
Highlight your organisational skills by discussing how you manage multiple tasks or projects. Bring up any experience you have with data analysis, especially if it relates to identifying trends or improving service delivery. This will resonate well with the role's focus on continuous improvement.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Elis is the right fit for you. Consider asking about their approach to training and development or how they measure success in the Customer Relationship team.