At a Glance
- Tasks: Manage customer accounts, resolve issues, and ensure compliance with company policies.
- Company: Join Elis, a global leader in textile and hygiene services with a supportive culture.
- Benefits: Enjoy 33 days holiday, pension, life assurance, and employee assistance programmes.
- Other info: Be part of a team that values your ideas and contributions.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth and development.
- Qualifications: Strong communication skills and a service-minded approach are essential.
The predicted salary is between 34238 - 41846 £ per year.
- About a career with Elis
- About Elis
Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently.
With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.
Our people are at the heart of everything we do.
We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.
At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued.
We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.
With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.
The Opportunity
- To ensure that the company’s vision, values and policies and procedures are adhered to at all times.
- Ensure that department tasks are conducted correctly and on time.
- To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
- Manage debt and retention in accordance with commercial terms.
- Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
- Produce reports for Country Unit Credit Control.
- Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
- Ensure optimal utilisation of qualitative and quantitative resources in the department.
- Report salaries, payments and absence to the salary office.
- Actively participate in creating a good and attractive work environment through the Company Values.
- Handle a ledger as part of a credit control team.
- Responsible for own cash allocation as outlined by the Line Manager.
- Maintain accurate & up to date customer details & account records.
- Work with a minimum of supervision on collection of overdue accounts.
- Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
- Make adjustments, handle queries & resolve problems within company guidelines & policies.
- Handle disputed accounts & negotiate to bring payment into line with terms.
- Undertake complex reconciliations & compile documentation for legal action
What We're Looking For
- Good Commercial skills.
- Very service minded focusing on first level resolution.
- Excellent communications skills
- Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
- Knowledge of all relevant equipment to perform duties
- Able to understand and interpret all published Standards, Policies and Work Instructions V1/ 31-2024relevant to the Sites operation.
- Ability to manage upwards to deliver customers’ requirements.
What We Offer
- 33 Days Holiday
- Company Pension
- Life Assurance
- Employee Assistance Programme
Are you ready to take your career to the next level?
Don't miss out on this exciting opportunity.
We are able offer, and encourage career growth, and have national coverage to facilitate ambition.
Interested?
Then apply online!
Credit Controller in Birmingham employer: ICS
Elis is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture built on trust and collaboration. With competitive salaries, uncapped earning potential, and extensive training, you will have the opportunity to thrive in your role as a Local Sales Consultant while enjoying the freedom of fieldwork and the chance to make a real impact in your community. Join us to be part of a supportive team that values your contributions and encourages your career advancement.
