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- Tasks: Manage client feedback and ensure high-quality language services.
- Company: Dynamic translation service provider with a focus on client satisfaction.
- Benefits: Permanent full-time role with opportunities for professional growth.
- Other info: Work in a fast-paced environment with clients from diverse industries.
- Why this job: Make a real impact in client communication and quality management.
- Qualifications: Fluent in Russian with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Client Quality Manager role sits within the Linguistics department of the translation service line, whose aim is to provide high-quality language services. The role supports the day-to-day operation of our language services from a feedback handling and analysis perspective, directly contributing to client satisfaction, long-term retention, and scalable business growth. It offers the opportunity to develop expertise in client communication, linguistic quality management, and operational analysis. We work across highly-regulated industries with clients across the globe, including iGaming (online casino and sports betting), so candidates will need to be comfortable working with content from this sector.
Role
- Contract: Permanent, full-time (37.5 hours/week)
- Receiving and logging client feedback, and asking for any additional information required for investigation
- Determining type and severity level promptly to elevate any major/critical feedback
- Acting as the feedback investigation owner, conducting root cause analysis according to internal guidelines
- Resolving feedback, including determining corrective and preventive actions, and ensuring they are completed within appropriate timeframes
- Presenting findings to clients promptly
- Monitoring client satisfaction and following up with clients where necessary
- Flagging trends to the linguistic quality team
- Relaying feedback to team operations where appropriate
Client Quality Manager (Russian-speaking) in Leeds employer: ICS-translate
Contact Detail:
ICS-translate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Quality Manager (Russian-speaking) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in client quality management or linguistics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to client feedback handling and linguistic quality management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience in client communication and operational analysis. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Client Quality Manager (Russian-speaking) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Quality Manager role. Highlight your experience in client communication and any relevant linguistic quality management skills. We want to see how you can contribute to our mission of providing high-quality language services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about client satisfaction and how your background fits with our work in regulated industries like iGaming. We love seeing genuine enthusiasm for the role!
Showcase Your Analytical Skills: Since the role involves feedback handling and operational analysis, be sure to mention any experience you have with data analysis or problem-solving. We’re looking for someone who can dive deep into feedback and help us improve our services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at ICS-translate
✨Know Your Linguistics
Brush up on your knowledge of linguistic quality management and client communication. Be ready to discuss how you would handle feedback and ensure high-quality language services, especially in regulated industries like iGaming.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted root cause analysis in previous roles. Highlight your ability to determine the severity of feedback and how you’ve resolved issues effectively, as this will be crucial for the role.
✨Client Satisfaction is Key
Think about ways you've monitored client satisfaction in the past. Be prepared to share specific strategies you used to follow up with clients and how you ensured their needs were met, as this directly ties into the role's responsibilities.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle critical feedback or flag trends. Practise articulating your thought process clearly, as this will show your problem-solving skills and ability to think on your feet.