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For Companies At a Glance
- Tasks: Support students on their learning journey and provide excellent customer service.
- Company: ICS Learn, a leader in distance learning since 1889.
- Benefits: Flexible working hours, hybrid role, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Strong communication skills and experience in customer support are essential.
- Other info: Join a passionate team dedicated to redefining education for everyone.
The predicted salary is between 36000 - 60000 £ per year.
ICS Learn is the world's most experienced distance learning provider, with a history dating back to 1889. Established to make education accessible for everyone, ICS Learn has transformed careers by offering globally recognized online qualifications from esteemed training organizations such as CIPD, AAT, CMI, ILM, PRINCE2, and CIPS. Dedicated to redefining education, the organization continues to support learners at all career stages, whether they are just starting, upskilling, or pursuing a passion. With its flexible and inclusive approach, ICS Learn empowers individuals to achieve their goals on their own terms.
Responsibilities
- This is a full-time, hybrid based role in Glasgow for a Student Support Advisor.
- The Student Support Advisor will assist students throughout their learning journey by providing excellent customer support, addressing inquiries promptly, and resolving issues to ensure high levels of customer satisfaction.
- The role includes communicating effectively with learners, offering technical support when needed, and maintaining clear, professional interactions to enhance the educational experience for all students.
Qualifications
- Strong interpersonal skills and the ability to build positive relationships with students.
- Experience in Customer Support and a track record of achieving Customer Satisfaction.
- Excellent Communication skills, both written and verbal.
- Technical Support skills to assist students with online learning platforms.
- Ability to manage and resolve issues empathetically and efficiently.
- Organisational and problem-solving skills are a plus.
- Previous experience in the education or training sector is advantageous.
Student Support Advisor in Glasgow employer: ICS Learn
Contact Detail:
ICS Learn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former Student Support Advisors on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and education. Think about how you would handle specific scenarios, like resolving a student's issue or providing technical support. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when answering questions. Use examples from your past experiences to demonstrate how you've successfully supported students or resolved issues. This is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining ICS Learn and being part of our mission to make education accessible for everyone.
We think you need these skills to ace Student Support Advisor in Glasgow
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education shine through! We want to see how you connect with our mission of making learning accessible for everyone. Share any personal experiences that highlight your commitment to supporting students.
Tailor Your Application: Make sure to customise your application for the Student Support Advisor role. Highlight your customer support experience and how it relates to helping students. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at ICS Learn!
How to prepare for a job interview at ICS Learn
✨Know Your Stuff
Familiarise yourself with ICS Learn and its mission to make education accessible. Understand their courses and the support they offer. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer support skills and how you've resolved issues. Be ready to discuss how you’ve built positive relationships with students or clients, as this is crucial for a Student Support Advisor.
✨Practice Empathy
Since the role involves addressing student inquiries and resolving issues, practice responding to potential scenarios with empathy. Think about how you would handle a frustrated student and demonstrate your problem-solving approach during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This shows that you’re not just interested in the job, but also in how you can contribute to the team and enhance the student experience at ICS Learn.
