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- Tasks: Support students by addressing inquiries and resolving issues to enhance their learning experience.
- Company: Leading distance learning provider based in Glasgow with a focus on student success.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while developing your customer support skills.
- Qualifications: Strong interpersonal skills and experience in customer support, especially with online platforms.
- Other info: Join a dynamic team dedicated to empowering students on their educational journey.
The predicted salary is between 30000 - 42000 £ per year.
A leading distance learning provider in Glasgow is seeking a full-time Student Support Advisor. In this hybrid role, you will assist students by providing excellent customer support, addressing inquiries, and resolving issues to ensure high levels of satisfaction.
The ideal candidate should have strong interpersonal skills, a track record in customer support, and the ability to provide technical assistance with online platforms. This is an exciting opportunity to contribute to the learning journey of students.
Student Success Navigator in Glasgow employer: ICS Learn
Contact Detail:
ICS Learn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Success Navigator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Navigators on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview.
✨Tip Number 2
Prepare for common interview questions related to customer support. Think about your past experiences and how they relate to the role. We want you to showcase your interpersonal skills and problem-solving abilities!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with online platforms that the company uses. Being able to discuss these tools in your interview will definitely give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Student Success Navigator in Glasgow
Some tips for your application 🫡
Show Your Passion for Student Support: When writing your application, let us see your enthusiasm for helping students succeed. Share any relevant experiences that highlight your commitment to providing excellent customer support and how you’ve made a difference in others' learning journeys.
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'customer support' and 'technical assistance', to show that you understand what we’re looking for and how you fit the bill.
Highlight Your Interpersonal Skills: Since this role is all about connecting with students, don’t forget to showcase your strong interpersonal skills. Give examples of how you've effectively communicated with others, resolved conflicts, or provided support in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at ICS Learn
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Success Navigator inside and out. Familiarise yourself with common student support issues and think about how you would address them. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Interpersonal Skills
Since this role is all about customer support, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you successfully resolved issues or helped someone out. This will help the interviewer see how you can contribute to high levels of student satisfaction.
✨Get Technical
Brush up on your technical skills related to online platforms. Be ready to discuss any relevant software or tools you've used in previous roles. If you can, practice explaining technical concepts in simple terms, as this will be crucial when assisting students who may not be tech-savvy.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. You might want to ask about the types of challenges students face or how the team collaborates to enhance student success. It’s a great way to engage and leave a lasting impression.
