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- Tasks: Manage client relationships and oversee digital marketing projects across various sectors.
- Company: ICS-digital is a dynamic agency focused on delivering innovative digital marketing solutions.
- Benefits: Enjoy 33 days annual leave, hybrid working, and a competitive bonus scheme.
- Why this job: Join a collaborative team with opportunities for personal growth and impactful client success.
- Qualifications: Experience in client-facing roles within digital marketing and strong communication skills required.
- Other info: We value diverse experiences and offer support for all employees to thrive.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Senior Account Manager role at ICS-digital 6 days ago Be among the first 25 applicants Join to apply for the Senior Account Manager role at ICS-digital Get AI-powered advice on this job and more exclusive features. We have already recruited for this role once so far this year, but due to client demand and growth we are looking for another Senior Account Manager to join our team! We’re looking for a client services professional with a strong track record of agency account management and client success to play a key role in managing customer relationships across high stakes national and international digital campaigns. Working in partnership with colleagues and clients in highly competitive industries, there is significant scope for professional development, highly collaborative working and personal growth, all with the full support of our 100-strong team in Leeds. Senior Account Manager As an integral voice in the central Client Services function at ICS-digital, you\’ll be responsible for building and maintaining strong relationships with your clients, while ensuring all projects – across service areas like SEO, content, PR and translation – are delivered on time and to budget – often at global scale. The Role Permanent, full time Competitive salary with uncapped bonus scheme To support, nurture, grow and retain your key clients by identifying opportunities to maximise their success, with the complementary goal of increasing retention and revenue for the agency Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery Achieve account growth by proposing and pitching relevant services to clients with the goal of increasing the total number of cross-service clients Lead by example to positively contribute to agency growth, including identifying training gaps, scope for innovation and facilitating knowledge-sharing Requirements Experience in a client-facing role with a digital marketing agency Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team Strong written and verbal communication skills Case examples of successful pitching and / or upselling either individually or as a key part of a team Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media Experience working with clients across a variety of sectors A strategic mindset with the ability to think creatively to solve problems and balance competing priorities Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports Benefits 33 days annual leave Birthday off Work abroad policy (up to 30 days per year) Competitive pension scheme (matched up to 7%) Bonus scheme Industry-leading Family Policies Hybrid, flexible working Life Assurance and private Bupa healthcare Regular team socials Free weekly breakfasts We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Marketing Services Referrals increase your chances of interviewing at ICS-digital by 2x Get notified about new Senior Account Manager jobs in Leeds, England, United Kingdom . Leeds, England, United Kingdom 4 days ago Senior Account Executive, UK / Northern Europe Summerbridge, England, United Kingdom 4 days ago Leeds, England, United Kingdom 3 weeks ago Senior Public Relations Account Executive Business Development Manager – Freight Forwarding Leeds, England, United Kingdom 1 week ago Customer Success Manager – IT Technology/Cloud Leeds, England, United Kingdom 1 week ago Leeds, England, United Kingdom 3 weeks ago Bradford, England, United Kingdom 1 month ago Gildersome, England, United Kingdom 1 week ago Pontefract, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 1 month ago Leeds, England, United Kingdom 3 days ago Huddersfield, England, United Kingdom 2 days ago Leeds, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 1 week ago West Yorkshire, England, United Kingdom 1 month ago Leeds, England, United Kingdom 1 week ago Leeds, England, United Kingdom 1 week ago Halifax, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 21 hours ago Leeds, England, United Kingdom 4 weeks ago West Yorkshire, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Account Manager employer: ICS-digital
Contact Detail:
ICS-digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network with current and former employees of ICS-digital on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the Senior Account Manager role.
✨Tip Number 2
Familiarise yourself with the latest trends in digital marketing, especially in SEO, content, and PR. Being able to discuss these topics intelligently during interviews will demonstrate your expertise and passion for the industry.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven account growth in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges ICS-digital might face in their client services. Presenting thoughtful solutions during your interview can highlight your strategic mindset and creativity.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client-facing roles, particularly within digital marketing agencies. Use specific examples of how you've managed client relationships and delivered exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic mindset and problem-solving skills. Mention specific campaigns or projects where you successfully pitched services or upsold to clients, showcasing your ability to drive account growth.
Showcase Relevant Experience: Include case studies or examples of successful digital marketing strategies you've implemented. Highlight your familiarity with SEO, content, PR, and paid media, as these are crucial for the role.
Demonstrate Communication Skills: Since strong written and verbal communication skills are essential, ensure your application is well-structured and free of errors. Consider including a brief example of how you've effectively communicated with clients to resolve issues or enhance satisfaction.
How to prepare for a job interview at ICS-digital
✨Showcase Your Client Management Skills
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight your ability to deliver top-notch customer service and how you’ve contributed to client satisfaction.
✨Demonstrate Your Digital Marketing Knowledge
Familiarise yourself with various digital marketing channels such as SEO, content, and digital PR. Be ready to discuss how these strategies can be applied to enhance client success and retention.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've creatively solved problems or balanced competing priorities. This role requires strong analytical skills, so be prepared to discuss how you approach challenges.
✨Exhibit Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role involves pitching services and collaborating with clients, effective verbal and written communication is key.
