Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client feedback and ensure high-quality language services for global clients.
- Company: Dynamic translation service provider with a focus on quality and client satisfaction.
- Benefits: 33 days annual leave, hybrid working, competitive pension, and regular team socials.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact in the language services industry.
- Qualifications: Native-level Russian speaker with experience in client-facing roles and quality management.
The predicted salary is between 28000 - 32000 £ per year.
The Client Quality Manager role sits within the Linguistics department of the translation service line, whose aim is to provide high-quality language services. The role supports the day-to-day operation of our language services from a feedback handling and analysis perspective, directly contributing to client satisfaction, long-term retention, and scalable business growth. It offers the opportunity to develop expertise in client communication, linguistic quality management, and operational analysis. We work across highly-regulated industries with clients across the globe, including iGaming (online casino and sports betting), so candidates will need to be comfortable working with content from this sector. Native-level command of Russian is essential in this role.
Contract: Permanent, full-time (37.5 hours/week)
Salary: £28,000 - £32,000 (depending on experience)
Client Feedback Handling
- Receiving and logging client feedback, and asking for any additional information required for investigation
- Determining type and severity level promptly to escape any major/critical feedback
- Acting as the feedback investigation owner, conducting root cause analysis according to internal guidelines
- Resolving feedback, including determining corrective and preventive actions, and ensuring they are completed within appropriate timeframes
- Presenting findings to clients promptly
- Monitoring client satisfaction and following up with clients where necessary
- Flagging trends to the linguistic quality team
- Relaying feedback to team operations where appropriate
Account Management
- Building strong client relationships while confidently leading and supporting client interactions, including calls and face-to-face meetings related to feedback
- Creating detailed reports/dashboards for clients
- Creating client-specific guidance documentation on processes and workflows
- Being accountable for adherence to service agreements
Quality Management
- Contribute to quality assurance initiatives to optimise processes and uphold high standards across all projects, ensuring adherence to margin targets
- Determine required actions relating to translator quality performance, either completing the actions or supporting other managers with completing them
About you
- Native-level speaker of Russian
- Experience in a fast-paced client-facing environment and confidence participating in client calls or meetings
- Demonstrated success in managing client relationships effectively and delivering top-class customer service
- Experience handling client feedback, including root cause analysis and corrective and preventive action planning
- Proven experience in quality management within language services
- Strong linguistic quality assurance and assessment skills
- Experience with ISO 17100 standards and LQA methodologies
- Proficiency in CAT tools and QA software
- Ability to provide constructive feedback on performance
- Demonstrable organisation skills
- Excellent written and verbal communication skills
- Time management skills with the ability to work to deadlines
- Results-oriented, with a proven ability to meet and exceed targets
- Passion for language/quality management
- A driven, proactive mindset
- Flexible in approach to work
What we offer
- 33 days annual leave
- Birthday off work
- Work abroad policy (up to 30 days per year)
- Competitive pension scheme (matched up to 7%)
- Industry-leading family policies
- Hybrid, flexible working
- Life assurance and private Bupa healthcare
- Regular team socials
- Free weekly breakfasts
We appreciate that employing people with a broad range of life experiences and ways of thinking adds value to our organisation. If you require any additional support or reasonable adjustments that will help you to perform at your best and be happy in the workplace, please let us know.
Client Quality Manager (Russian-speaking) employer: ICS-digital
Contact Detail:
ICS-digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Quality Manager (Russian-speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in client-facing roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client management and quality assurance. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled client feedback or improved quality processes in the past. This will demonstrate your expertise and make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Client Quality Manager (Russian-speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Quality Manager role. Highlight your experience in client-facing environments and any relevant linguistic quality management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about language services and how your background makes you a perfect fit for this role. Don’t forget to mention your native-level Russian skills!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage client relationships and handle feedback effectively. Numbers and examples can really make your application stand out to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ICS-digital
✨Know Your Stuff
Make sure you brush up on your knowledge of the iGaming industry and the specific challenges it faces. Familiarise yourself with common client feedback scenarios and how to handle them effectively. This will show that you're not just a native Russian speaker, but also someone who understands the context of the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed client relationships in the past, especially in high-pressure situations. This will demonstrate your ability to maintain professionalism while delivering top-notch customer service.
✨Prepare for Quality Management Questions
Expect questions about quality assurance processes and how you would approach root cause analysis. Be ready to discuss your experience with ISO 17100 standards and any relevant CAT tools or QA software you've used. Highlighting your expertise in linguistic quality management will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing quality initiatives, or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.