At a Glance
- Tasks: Provide technical support and troubleshoot issues for climate control systems.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Collaborative culture with opportunities for growth and continuous improvement.
- Why this job: Make a real impact on sustainability while developing your technical skills.
- Qualifications: Degree or equivalent in Mechanical/Electrical Engineering or related fields.
The predicted salary is between 35000 - 45000 £ per year.
Be a part of our mission!
As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
- For us at
- Trane Technologies , and through our businesses including
- Trane® and
Thermo King , sustainability is not just how we do business—it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?
Do you want to contribute to making a better future?
If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work
- On-Site (5 days)
- Job Title
- Technical Support Engineer
- Department
- Engineering / Technical Support
- Location
- As required by the business
- Reports To
- Technical Support Manager / Engineering Manager
- Job Purpose
The Technical Support Engineer is responsible for providing technical expertise and support across ICS Cool Energy’s products, services, and engineered solutions.
The role supports internal teams and customers by troubleshooting technical issues, advising on equipment selection and application, assisting with commissioning and service matters, and helping ensure safe, efficient, and reliable system performance.
This role acts as a key link between engineering, service, sales, operations, and customers, helping to resolve technical queries and improve product and service delivery.
Key Responsibilities
- Technical Support
- Provide day-to-day technical support to service engineers, operations teams, sales teams, and customers.
- Diagnose and help resolve technical faults relating to cooling, heating, and temperature control systems.
- Support troubleshooting activities remotely and, where required, on site.
- Interpret technical drawings, schematics, wiring diagrams, P&IDs, manuals, and specifications.
- Provide guidance on correct installation, operation, maintenance, and repair practices.
- Product and Application Support
- Support the selection and application of ICS Cool Energy equipment and solutions for customer requirements.
- Advise on system performance, controls, refrigeration, HVAC, process cooling, and related applications.
- Assist with technical reviews of customer requirements, project specifications, and system designs.
- Help ensure solutions are technically compliant, practical, and aligned with operational needs.
- Service and Commissioning Support
- Provide technical assistance during commissioning, start-up, servicing, and breakdown response.
- Support root cause analysis for equipment failures and recurring issues.
- Recommend corrective actions and permanent fixes to improve equipment reliability and uptime.
- Help develop service methods, testing procedures, and technical work instructions.
- Documentation and Reporting
- Prepare and maintain technical documentation, service bulletins, troubleshooting guides, and support materials.
- Record technical issues, investigations, actions taken, and lessons learned.
- Contribute to manuals, standard operating procedures, and engineering knowledge bases.
- Produce clear reports for internal stakeholders and customers where needed.
- Cross-Functional Collaboration
- Work closely with service, sales, engineering, projects, and operations teams to deliver effective technical solutions.
- Support training and knowledge sharing for engineers and other colleagues.
- Escalate complex issues appropriately to senior engineering or product specialists.
- Contribute to continuous improvement initiatives across products, processes, and service delivery.
- Health, Safety, Quality, and Compliance
- Follow all relevant health, safety, environmental, and quality procedures.
- Ensure technical advice and engineering activities support compliance with applicable regulations, standards, and company policies.
- Promote safe systems of work and support risk assessment activities where required.
- Key Skills and Experience
- Strong technical knowledge of cooling, HVAC, refrigeration, heat pump, or temperature control systems.
- Experience in a technical support, service engineering, applications engineering, or similar engineering role.
- Ability to diagnose faults and solve technical problems methodically.
- Good understanding of mechanical, electrical, and control systems.
- Ability to read and interpret technical drawings and engineering documentation.
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and respond effectively under pressure.
- Customer-focused approach with strong collaboration skills.
- Competence in Microsoft Office and relevant service or engineering systems.
Qualifications
- Degree, HNC/HND, NVQ, apprenticeship, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Refrigeration, HVAC, Building Services, or a related discipline.
- Relevant technical certifications or industry training would be advantageous.
- Valid driving licence may be required depending on the role.
Desirable Experience
- Experience supporting rental cooling or heating equipment, chillers, boilers, air handling equipment, or process temperature control systems.
- Familiarity with refrigeration principles, fluid systems, electrical fault-finding, and control panels.
- Knowledge of commissioning practices, performance testing, and technical compliance requirements.
- Experience working in industrial, commercial, or critical environment applications.
- Key Behaviours
- Safety-focused
- Customer-oriented
- Analytical and solution-driven
- Collaborative
- Organised and dependable
- Committed to continuous improvement
- Example Performance Measures
- Response time to technical queries
- First-time resolution rate
- Reduction in repeat technical issues
- Support for uptime and equipment reliability
- Quality and timeliness of technical documentation
- Stakeholder satisfaction
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Technical Support Engineer in Southampton employer: ICS Cool Energy Limited UK
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering our employees a dynamic work environment where innovation and environmental responsibility go hand in hand. As a Rental Service Technician, you will not only enjoy competitive compensation and comprehensive benefits but also have the opportunity to grow your skills while contributing to a mission that prioritises the planet's future. Join us in a culture that values collaboration, mentorship, and the pursuit of impactful possibilities in a supportive and inclusive workplace.
Contact Details:
ICS Cool Energy Limited UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Southampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer role you’re after at ICS Cool Energy Limited UK.
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✨Engage with Online Communities
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We think you need these skills to ace Technical Support Engineer in Southampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at ICS Cool Energy Limited UK a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to ICS Cool Energy Limited UK specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at ICS Cool Energy Limited UK
✨Brush Up on Core Engineering Principles
Before heading into the interview with ICS Cool Energy Limited UK, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like ICS Cool Energy Limited UK want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
