At a Glance
- Tasks: Provide top-notch customer service and coordinate technician schedules for optimal efficiency.
- Company: Join Trane Technologies, a leader in sustainable climate solutions.
- Benefits: Competitive pay, comprehensive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real impact on sustainability while enhancing customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Where is the work: On-Site (5 days)
Position Overview: The Service Coordinator is responsible for providing exceptional customer service and support. This role plays a crucial role in scheduling service technicians’ workload and supporting the coordination of customers’ needs and expectations. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational processes.
Key Responsibilities:
- A proactive approach on dealing with high volume incoming calls.
- Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
- Build and maintain strong relationships with customers, acting as a trusted point of contact.
- Collaboration with Service, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
- Ensure invoices are processed timely, within approval and target limits that have been agreed across departments.
- Generate regular reports on completed invoiced work orders.
- Foster strong relationships with customers through exceptional customer service.
- Support service technicians and ensure appropriate team cover across regional service desk at peak times.
- Communications with supervisors, technicians, and customers on updates and to drive continuous improvement.
Internal Controls and Administration:
- Proven experience in a customer care or service support role.
- Strong knowledge of customer service principles.
- Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
- Effective communication skills.
- Knowledge of processing invoices and Purchase Orders within levels of authority limits.
- Analytical thinking and problem-solving abilities.
- Proficiency in using customer service software, and MS Office Suite.
Skills and Capabilities:
- Knowledge of manufacturing industry an advantage.
- People and communication skills with a positive mindset.
- Able to work with minimal supervision.
- Proficient in using Microsoft Office Suite.
- Knowledge of Inspire systems, however, training can be given.
- Right to Work status confirmed for Country of application.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Service Desk Co-ordinator in Southampton employer: ICS Cool Energy Limited UK
At Trane Technologies, we pride ourselves on being a world leader in sustainable climate solutions, offering our employees a dynamic work environment that fosters innovation and collaboration. As a Service Desk Co-ordinator, you will benefit from a supportive culture that prioritises employee growth and well-being, alongside competitive compensation and comprehensive benefits designed to help you thrive both at work and at home. Join us in making a meaningful impact on the planet while enjoying the unique advantages of working in a forward-thinking company dedicated to sustainability.
Contact Details:
ICS Cool Energy Limited UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Co-ordinator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Trane Technologies is all about sustainability, think of ways you can contribute to that mission and be ready to share your ideas.
✨Tip Number 3
Practice your communication skills! As a Service Desk Co-ordinator, you'll need to build strong relationships with customers and technicians. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our mission at Trane Technologies.
We think you need these skills to ace Service Desk Co-ordinator in Southampton
Some tips for your application 🫡
Show Your Passion for Sustainability:When you're writing your application, let your enthusiasm for sustainability shine through! We want to see how you connect with our mission of creating a better future for the planet. Share any relevant experiences or ideas that demonstrate your commitment to making a positive impact.
Tailor Your Application:Make sure to customise your application to highlight your skills and experiences that align with the Service Desk Co-ordinator role. We love seeing how your background fits into our needs, so don’t be shy about showcasing your customer service expertise and problem-solving abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Use bullet points if it helps to break down your skills and experiences—this makes it easier for us to see what you bring to the table!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our company there!
How to prepare for a job interview at ICS Cool Energy Limited UK
✨Know the Company Inside Out
Before your interview, take some time to research Trane Technologies and its commitment to sustainability. Understand their mission and values, and think about how your own goals align with theirs. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Service Desk Co-ordinator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled high-volume calls or resolved customer issues. Highlight your proactive approach and how you built strong relationships with customers.
✨Demonstrate Your Organisational Skills
This role involves scheduling and coordinating workloads, so be ready to discuss how you manage your time and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Team Collaboration Questions
Collaboration is crucial in this position. Think of instances where you worked closely with other teams, like sales or operations, to achieve a common goal. Be prepared to discuss how you communicated insights and contributed to continuous improvement.
