At a Glance
- Tasks: Lead product development by managing backlogs and translating requirements into actionable tasks.
- Company: Join ICS.AI, a leading UK AI company transforming public services with innovative technology.
- Benefits: Enjoy remote work, competitive salary, private medical cover, and generous annual leave.
- Other info: Opportunity for career growth and collaboration with Microsoft on exciting projects.
- Why this job: Be at the forefront of AI in public services and make a real impact.
- Qualifications: Experience in product ownership and agile methodologies preferred; strong communication skills essential.
The predicted salary is between 28000 - 34000 £ per year.
Salary: £28,000 – £34,000 (dependent on experience)
Location: Remote (UK) with occasional travel to Leamington Spa (approx. once a month)
Contract: Full‑time, Permanent
About ICS.AI
ICS.AI is a leading UK AI company building next‑generation SMART AI agents through our proprietary conversational AI platform. Our solutions are deployed across websites, intranets, live chat, telephony, email and social channels, delivering automation at scale, improved service outcomes and substantial savings for our customers.
We are also the UK market leader in AI for local government, working with over 20 councils and co‑selling closely with Microsoft to deliver AI Contact Centres, AI Staff Copilots and Social Care Copilots.
We are experiencing rapid growth and are now hiring a Product Owner to join our Delivery team as a core member of the SMART Agentic Forge – Specify function, owning the backlogs that turn big AI ambitions into shipped products.
The Opportunity
This role is ideal for a structured, detail-oriented product professional who wants to work at the heart of the UK’s leading applied AI team. You will be the engine behind the daily running of our product development lifecycle – translating intent into validated requirements, managing the backlogs that govern what gets built and when, and ensuring every agent, feature and release is supported by clear documentation and engaged stakeholders. Reporting to the Product Manager, you will own the Specify process for Core and Internal product development, working with Business Analysts, AI Consultants and Technical Reviewers to produce Intent Briefs, Product Requirements Documents (PRDs) and working prototypes that give our Build teams everything they need to develop with confidence.
Key Responsibilities
- Lead the Specify process for Core and Internal product builds, producing signed-off Intent Briefs, PRDs and vibe prototypes
- Manage and maintain product backlogs across all Core Product lines (Contact Centre, Staff Copilot, Teaching & Learning, Agentic, Data, Embodied AI) and the Internal Product programme in Azure DevOps
- Groom, prioritise and size backlog items with the Product Manager, keeping the backlog sprint-ready at all times
- Define clear user stories and acceptance criteria that give Build teams everything they need to develop, test and release confidently
- Produce and maintain internal and external product documentation – user guides, release notes, onboarding materials and process documentation
- Coordinate stakeholder feedback from client user groups, AI Champion networks, QBRs and service ticket analysis into structured backlog inputs
- Attend sprint reviews, retrospectives and backlog refinement sessions across product lines
- Support the Product Manager with go-to-market materials, feature descriptions and release communications
Who You Are
- Experience as a Product Owner (preferred). Hands-on experience of Agile backlog management and sprint ceremonies as a Product Owner or equivalent role
- Strong written communication – able to translate complex requirements into clear, unambiguous user stories and acceptance criteria
- Confident with AI prototyping and requirements tools, including vibe-prototyping platforms and PRD frameworks
- Structured, detail-oriented approach to documentation – producing materials that are clear, accurate and maintained over time
- Comfortable working across technical and non-technical stakeholders, translating between business need and buildable specification
- Knowledge of GenAI, LLMs, RAG and Agentic AI – what AI agents can and cannot do, and what makes a good specification
- Agile SCRUM experience; CSPO, PSPO or equivalent Product Owner certification advantageous
- Experience of local government or public sector service delivery is advantageous
- Degree in Business, Technology or related discipline (or equivalent experience)
What We Offer
- £28,000 – £34,000 salary (dependent on experience)
- Full-time, permanent role with clear progression under an experienced Product Manager
- Benefits
- Remote and flexible working
- 25 days annual leave plus bank holidays
- Enhanced Pension Scheme
- Private medical cover (Vitality)
- £100 per month home‑working allowance
- Quarterly company team events
- Full training on AI technologies and our product development framework
- Opportunity to work alongside Microsoft on joint product initiatives
- Work on market-leading AI solutions already widely adopted across the UK public sector
Why ICS.AI?
You will be at the forefront of AI adoption across UK public services. This is a hands-on, delivery-focused role at the heart of ICS.AI’s agentic AI product development capability – building products that go live in councils across the country and shape how real public services are delivered.
If you’re passionate about shaping the future of public-sector AI and want to own the backlog that turns big AI ambitions into shipped products, we would love to hear from you.
Product Owner employer: ICS AI
As one of the UK's largest and fastest-growing AI providers to the public sector, we offer a dynamic remote-first work environment that empowers our employees to thrive. With a strong focus on innovation, we provide generous benefits including a £1,200 annual work-from-home allowance, enhanced pension contributions, and private healthcare, all while fostering genuine career growth opportunities in a collaborative and inclusive culture. Join us to be at the forefront of AI transformation, making a real social impact across communities in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like ICS AI!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at ICS AI would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at ICS AI through your school's career services!
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at ICS AI. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at ICS AI
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
