At a Glance
- Tasks: Transform client needs into clear, buildable AI products and manage the product backlog.
- Company: Join ICS.AI, the UK's leader in AI solutions for local government.
- Benefits: Enjoy a competitive salary, healthcare, remote work, and professional development support.
- Other info: Remote role with opportunities for career growth and occasional travel.
- Why this job: Make a real impact by shaping AI products that enhance public services.
- Qualifications: Experience in Agile product management and strong communication skills required.
The predicted salary is between 51750 - 63250 £ per year.
- ICS. AI · Remote (UK)
- Full-time, permanent
- Salary up to £35,000
Turn ideas, client needs and AI opportunities into products that are clear, buildable and ready to deliver.
ICS.
AI is the UK's market leader in AI solutions for local government, partnering with more than 20 councils to transform public service delivery.
Our products span AI contact centres, staff copilots and social care copilots, helping organisations improve resident experiences, increase productivity and deliver smarter services.
We're looking for a Product Specialist to take ownership of one of our core products.
Sitting within the Product team and reporting to the Product Manager, you'll become the product authority turning client and business needs into validated specifications, a sprint-ready backlog and accurate product documentation.
- What you'll be doing
- Leading the Specify process for core product builds, creating detailed specifications and AI-assisted prototypes.
- Managing and maintaining the backlog for one core product in Azure Dev Ops.
- Grooming, prioritising and sizing backlog items with the Product Manager so the backlog stays sprint-ready.
- Writing clear user stories and acceptance criteria that support confident development, testing and release.
- Producing and maintaining user guides, release notes, onboarding materials and process documentation.
- Turning feedback from client user groups, AI Champion networks, QBRs and service tickets into structured backlog inputs.
- Contributing to sprint reviews, retrospectives and backlog refinement sessions across product lines.
- Supporting go-to-market materials, feature descriptions and release communications.
- What makes this role different
This is a hands-on product ownership role at the centre of how ICS.
AI specifies and builds AI products.
You'll work closely with Delivery, Technical Leads, Engineering and the Product Manager, using AI-assisted prototyping to move from an identified need to a clear, testable and buildable solution.
Your impact will be visible in the quality of the backlog, the clarity of the product documentation and the confidence with which features move into delivery.
What we're looking for
- Hands-on experience managing an Agile backlog and taking part in sprint ceremonies, typically gained as a Product Owner, Business Analyst or in a similar technology, AI or software role.
- Strong written communication, with the ability to translate complex requirements into clear user stories, acceptance criteria and specifications.
- Confidence using AI prototyping and requirements tools, including vibe-prototyping platforms.
- A structured, detail-focused approach to documentation and backlog management.
- The ability to work effectively across technical and non-technical stakeholders.
- Knowledge of Gen AI, large language models, retrieval-augmented generation and agentic AI—including a practical understanding of what AI agents can and cannot do.
- A practical understanding of Saa S or AI product development, release management and versioning.
- Eligibility to work in the UK. We are unable to offer visa sponsorship for this role.
- Nice to have
- Experience as a Product Owner.
- Experience with Azure Dev Ops Boards or equivalent backlog tooling.
- Hands-on use of AI or vibe-prototyping tools to create working prototypes or specifications.
- Experience of local government or wider public sector service delivery.
- A Product Owner certification such as CSPO or PSPO.
- The package
- Full-time, permanent role.
- Remote within the UK, with occasional travel to Basingstoke and client sites.
- £100 per month working-from-home allowance.
- Vitality Healthcare Plan.
- Pension scheme.
- 25 days' holiday.
- Support for relevant professional development and qualifications.
Ready to help shape AI products that improve public services?
Apply to join ICS. AI and help turn real client needs into clearly specified, well-documented AI products that teams can build and customers can use with confidence.
Remote Product Specialist in Ledbury employer: ICS AI
As one of the UK's largest and fastest-growing AI providers to the public sector, we offer a dynamic remote-first work environment that empowers our employees to thrive. With a strong focus on innovation, we provide generous benefits including a £1,200 annual work-from-home allowance, enhanced pension contributions, and private healthcare, all while fostering genuine career growth opportunities in a collaborative and inclusive culture. Join us to be at the forefront of AI transformation, making a real social impact across communities in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Product Specialist in Ledbury
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like ICS AI!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at ICS AI would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at ICS AI through your school's career services!
We think you need these skills to ace Remote Product Specialist in Ledbury
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Remote Product Specialist, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Remote Product Specialist position at ICS AI. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at ICS AI
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
