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- Tasks: Lead product development by managing backlogs and translating requirements into actionable tasks.
- Company: Join ICS.AI, a leading UK AI company transforming public services with innovative technology.
- Benefits: Enjoy remote work, competitive salary, 25 days leave, and private medical cover.
- Other info: Opportunity for career growth and collaboration with Microsoft on exciting projects.
- Why this job: Be at the forefront of AI in public services and make a real impact.
- Qualifications: Experience in product ownership and agile methodologies preferred; strong communication skills essential.
The predicted salary is between 28000 - 34000 £ per year.
Salary: £28,000 – £34,000 (dependent on experience)
Location: Remote (UK) with occasional travel to Leamington Spa (approx. once a month)
Contract: Full‑time, Permanent
About ICS.AI
ICS.AI is a leading UK AI company building next‑generation SMART AI agents through our proprietary conversational AI platform. Our solutions are deployed across websites, intranets, live chat, telephony, email and social channels, delivering automation at scale, improved service outcomes and substantial savings for our customers. We are also the UK market leader in AI for local government, working with over 20 councils and co‑selling closely with Microsoft to deliver AI Contact Centres, AI Staff Copilots and Social Care Copilots.
We are experiencing rapid growth and are now hiring a Product Owner to join our Delivery team as a core member of the SMART Agentic Forge – Specify function, owning the backlogs that turn big AI ambitions into shipped products.
The Opportunity
This role is ideal for a structured, detail-oriented product professional who wants to work at the heart of the UK’s leading applied AI team. You will be the engine behind the daily running of our product development lifecycle – translating intent into validated requirements, managing the backlogs that govern what gets built and when, and ensuring every agent, feature and release is supported by clear documentation and engaged stakeholders. Reporting to the Product Manager, you will own the Specify process for Core and Internal product development, working with Business Analysts, AI Consultants and Technical Reviewers to produce Intent Briefs, Product Requirements Documents (PRDs) and working prototypes that give our Build teams everything they need to develop with confidence.
Key Responsibilities
- Lead the Specify process for Core and Internal product builds, producing signed-off Intent Briefs, PRDs and vibe prototypes.
- Manage and maintain product backlogs across all Core Product lines (Contact Centre, Staff Copilot, Teaching & Learning, Agentic, Data, Embodied AI) and the Internal Product programme in Azure DevOps.
- Groom, prioritise and size backlog items with the Product Manager, keeping the backlog sprint-ready at all times.
- Define clear user stories and acceptance criteria that give Build teams everything they need to develop, test and release confidently.
- Produce and maintain internal and external product documentation – user guides, release notes, onboarding materials and process documentation.
- Coordinate stakeholder feedback from client user groups, AI Champion networks, QBRs and service ticket analysis into structured backlog inputs.
- Attend sprint reviews, retrospectives and backlog refinement sessions across product lines.
- Support the Product Manager with go-to-market materials, feature descriptions and release communications.
Who You Are
- Experience as a Product Owner (preferred).
- Hands-on experience of Agile backlog management and sprint ceremonies as a Product Owner or equivalent role.
- Strong written communication – able to translate complex requirements into clear, unambiguous user stories and acceptance criteria.
- Confident with AI prototyping and requirements tools, including vibe-prototyping platforms and PRD frameworks.
- Structured, detail-oriented approach to documentation – producing materials that are clear, accurate and maintained over time.
- Comfortable working across technical and non-technical stakeholders, translating between business need and buildable specification.
- Knowledge of GenAI, LLMs, RAG and Agentic AI – what AI agents can and cannot do, and what makes a good specification.
- Agile SCRUM experience; CSPO, PSPO or equivalent Product Owner certification advantageous.
- Experience of local government or public sector service delivery is advantageous.
- Degree in Business, Technology or related discipline (or equivalent experience).
What We Offer
- £28,000 – £34,000 salary (dependent on experience).
- Full-time, permanent role with clear progression under an experienced Product Manager.
Benefits
- Remote and flexible working.
- 25 days annual leave plus bank holidays.
- Enhanced Pension Scheme.
- Private medical cover (Vitality).
- £100 per month home‑working allowance.
- Quarterly company team events.
- Full training on AI technologies and our product development framework.
- Opportunity to work alongside Microsoft on joint product initiatives.
- Work on market-leading AI solutions already widely adopted across the UK public sector.
Why ICS.AI?
You will be at the forefront of AI adoption across UK public services. This is a hands-on, delivery-focused role at the heart of ICS.AI’s agentic AI product development capability – building products that go live in councils across the country and shape how real public services are delivered.
If you’re passionate about shaping the future of public-sector AI and want to own the backlog that turns big AI ambitions into shipped products, we would love to hear from you.
Product Owner employer: ICS.AI Limited
Contact Detail:
ICS.AI Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product ownership. Think about how you’d manage backlogs or translate requirements into user stories. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your passion for AI and product management during interviews. Share examples of how you've tackled challenges in previous roles, especially if they relate to Agile methodologies or working with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ICS.AI.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Owner role. Highlight your experience with Agile methodologies and how you've managed backlogs in previous positions. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use straightforward language to explain complex ideas, just like you would when creating user stories or acceptance criteria. We love clarity!
Demonstrate Your Passion for AI: Let us know why you're excited about working in AI, especially in the public sector. Share any relevant projects or experiences that showcase your knowledge of GenAI, LLMs, or Agentic AI. We’re looking for someone who’s as passionate about AI as we are!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at ICS.AI!
How to prepare for a job interview at ICS.AI Limited
✨Know Your AI Stuff
Make sure you brush up on your knowledge of GenAI, LLMs, and Agentic AI. Be ready to discuss how these technologies can be applied in real-world scenarios, especially in public sector services. This will show that you’re not just familiar with the terms but understand their implications.
✨Master the Backlog
Since managing product backlogs is a key part of the role, come prepared with examples of how you've successfully prioritised and groomed backlogs in previous positions. Highlight your experience with Agile methodologies and any tools like Azure DevOps that you've used.
✨Communicate Clearly
Strong written communication is crucial for this role. Prepare to demonstrate how you can translate complex requirements into clear user stories and acceptance criteria. You might even want to bring a sample of documentation you've created in the past to showcase your skills.
✨Engage with Stakeholders
Be ready to discuss how you’ve coordinated feedback from various stakeholders in your previous roles. Share specific examples of how you’ve gathered insights from user groups or client networks and turned them into actionable backlog items. This will show your ability to bridge the gap between technical and non-technical teams.